Hello there! My name is Mustafa Elhawary,I've been honing my skills in Technical Support, creating games for several years, with a focus on team collaboration and open source contributions, and I've gained more than ten years of valuable work experience Until I managed to be appointed as a moderator in a private forum for Games development. I'm constantly looking for opportunities that challenge me and allow me to leverage my knowledge and experience.
Vietnamese Vtc Game
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Technical Support SpecialistVietnamese Vtc Game Jun 2023 - PresentProvided beneficial technical support and customer service to clients, researched and analysed clients issues and maintained various pc hardware and software.
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Technical Support SpecialistRussian 4Games Mar 2023 - PresentProvided beneficial technical support and customer service to clients, researched and analysed clients issues and maintained various pc hardware and software.
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Discord ModeratorZenger Gamer- Youtube Channel Dec 2022 - Present• Monitor conversations and user behavior on Discord servers, taking appropriate action when needed • Respond to customer complaints and inquiries in a timely and professional manner • Monitor server population for any activities that violate Discord’s terms of service • Create and maintain server rules and regulations to ensure a safe and welcoming environment • Assist with resolving conflicts between members of the server • Facilitate group discussions and activities to engage members of the server ADDITIONAL SKILLS • Excellent communication and interpersonal skills • Strong problem-solving and conflict resolution skills • Ability to remain calm under pressure • Knowledge of Discord policies and regulations • Proficiency in Microsoft Office applications and other related software
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ModeratorSilkroad4Arab.Com Feb 2020 - PresentResponded to user questions or grievances concerning regulated content.Kept up with the most recent developments and best practices in content control.Aided in creating and implementing moderation guidelines.Utilized discretion when making judgments in a hectic setting.Understood and implemented challenging content moderation guidelines.Gave suggestions to other content producers so they may improve their entries.Reported any content that could need more examination to the manager or supervisor.
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Game DevelopmentSilkroad Online 2011 - PresentContributed to games development, websites, and programming
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Information Technology System AdministratorMilitary May 2022 - Jun 2023Working as a computers and information soldier and responsible for the military.
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Teacher AssistantEducational Center 2018 - 2022Giza, Al Jizah, EgyptI was the supervisor of a teaching assistant responsible for more than 1000 students per day and 8 teaching assistants, I was responsible for organizing lectures, graphic designers, and advertisements.
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Retail Sales AssociateHyper One El-Sheikh Zeid 2016 - 2018Effectively upsold products by introducing accessories and other add-on. And generated brand awareness and positive product impressions to increase sales 22%
Mustafa Elhawary Education Details
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Marketing
Frequently Asked Questions about Mustafa Elhawary
What company does Mustafa Elhawary work for?
Mustafa Elhawary works for Vietnamese Vtc Game
What is Mustafa Elhawary's role at the current company?
Mustafa Elhawary's current role is Technical Support Specialist.
What schools did Mustafa Elhawary attend?
Mustafa Elhawary attended Cairo University.
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Mustafa Elhawary
Through 6 Years Of Working Experience In The Pharmaceuticals Business Between Sales, Public Pharmacies And Customer Service I’Ve Developed My Skills ,Gained Knowledge Where I Can Utilize Achieving Institution’S TargetsCairo -
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