Jason Lai Email & Phone Number

• Collaborated cross-functionally with engineers and product managers to design user-friendly interfaces for Nutshell’s proprietary locally hosted LLM, enhancing transcription accuracy and user satisfaction.• Developed wireframes, prototypes, and high-fidelity designs for the transcription workflow, ensuring seamless user experiences from input to output.• Conducted user research and testing to refine product features, leading to a 25% improvement in workflow efficiency and adoption rates among target users.• Owned the end-to-end design process, from ideation to final implementation, for key product features, resulting in streamlined operations and a visually cohesive product.•

Arlington, Va, Us

• Partnered with developers, stakeholders, and the product team to align visual design with functional goals, driving design consistency across the platform.• Collaborated with cross-functional teams, including the product team, to develop and implement new design guidelines, ensuring consistency and usability across the platform.• Designed high-fidelity mockups and interactive prototypes to effectively communicate design concepts and support iterative feedback processes.• Applied UX/UI best practices to design solutions, enhancing user satisfaction and achieving measurable performance improvements.

New York City, Ny, Us

• Conceptualized and developed high-fidelity mockups to enhance the platform’s user interface, aligning with ecomadic’s mission of sustainable and community-driven travel.• Conducted extensive user research to identify pain points and opportunities, ensuring user-centered design solutions that improved user satisfaction and engagement metrics.• Designed and optimized user flows and wireframes for key platform features, streamlining the booking process and improving navigation for travelers.• Led usability testing sessions, gathering actionable feedback to inform design direction and iteratively improve platform functionality and aesthetics.

Golden, Colorado, Us

• Generated innovative concepts and tested prototypes to determine educators needs through multiple rounds of usability testing. • Created high-fidelity designs of a new innovative communication system for an online educational resource marketplace.• Worked closely with stakeholder and developer to further develop the users experience, user flows, and design direction.

Hoboken, Nj, Us

Seasonal Position• Regularly monitored social media using Meltwater to gauge engagement and identify trends. • Compile monthly reports of social media analytics and identify any gaps or stunts in growth. • Responsible for content creation for social media with a student-centric tone. • Covered events via photography and video.

• Responsible for managing all social media platforms.• Responsible for Content Creation. • Helped produce Brand development, video production, and photography for all brand activities and representation.

Associate'S Degree, Marketing

User Experience Research & Design