Jason Lai Email & Phone Number

• Collaborated cross-functionally with engineers and product managers to design user-friendly interfaces for Nutshell’s proprietary locally hosted LLM, enhancing transcription accuracy and user satisfaction.
• Developed wireframes, prototypes, and high-fidelity designs for the transcription workflow, ensuring seamless user experiences from input to output.
• Conducted user research and testing to refine product features, leading to a 25% improvement in workflow efficiency and adoption rates among target users.
• Owned the end-to-end design process, from ideation to final implementation, for key product features, resulting in streamlined operations and a visually cohesive product.

Arlington, VA, US

• Partnered with developers, stakeholders, and the product team to align visual design with functional goals, driving design consistency across the platform.
• Collaborated with cross-functional teams, including the product team, to develop and implement new design guidelines, ensuring consistency and usability across the platform.
• Designed high-fidelity mockups and interactive prototypes to effectively communicate design concepts and support iterative feedback processes.
• Applied UX/UI best practices to design solutions, enhancing user satisfaction and achieving measurable performance improvements.

New York City, NY, US

• Conceptualized and developed high-fidelity mockups to enhance the platform’s user interface, aligning with ecomadic’s mission of sustainable and community-driven travel.
• Conducted extensive user research to identify pain points and opportunities, ensuring user-centered design solutions that improved user satisfaction and engagement metrics.
• Designed and optimized user flows and wireframes for key platform features, streamlining the booking process and improving navigation for travelers.
• Led usability testing sessions, gathering actionable feedback to inform design direction and iteratively improve platform functionality and aesthetics.

Golden, Colorado, US

• Generated innovative concepts and tested prototypes to determine educators needs through multiple rounds of usability testing.
• Created high-fidelity designs of a new innovative communication system for an online educational resource marketplace.
• Worked closely with stakeholder and developer to further develop the users experience, user flows, and design direction.

Hoboken, NJ, US

• Seasonal Position
• Regularly monitored social media using Meltwater to gauge engagement and identify trends.
• Compile monthly reports of social media analytics and identify any gaps or stunts in growth.
• Responsible for content creation for social media with a student-centric tone.
• Covered events via photography and video.

• Responsible for managing all social media platforms.
• Responsible for Content Creation.
• Helped produce Brand development, video production, and photography for all brand activities and representation.

Associate'S Degree, Marketing

User Experience Research & Design