In this role, I secure new accounts to drive business growth while expanding existing accounts by advising clients on the features and benefits of additional products and services. Some highlights include: • Driving sustainable business growth by evaluating market trends and conducting competitor analysis to identify new opportunities.• Upselling/cross-selling products and services by consulting with clients to understand evolving needs, overcome challenges, and offer solutions aligned with individual objectives. • Increasing customer satisfaction by cultivating strong relationships and acting as primary contact for key national accounts to address concerns, resolve issues, and provide the highest level of service to maximize loyalty and retention.• Leveraging key performance metrics and customer insights to identify areas for improvement and implement solutions to enhance strategic planning and the overall client experience.

In this position, I consulted with executives at top retail insurance brokerages to highlight product and service solutions aligned with individual business needs and strategic objectives, including business process outsourcing, digital integration, consulting, and automation. Some achievements include: • Generating new business while expanding a portfolio of 11 enterprise clients, three of which were among the top 14 of the top 100 agencies in the Insurance Journal and worth $1B+ in total annual revenue.• Consistently meeting or exceeding annual targets and drove ~30% YoY growth among all clients.•Effectively managing the full sales lifecycle, from prospecting through close and ongoing account retention/expansion by cultivating strong relationships and acting as primary contact to address concerns, resolve issues, and provide the highest level of service to ensure satisfaction and drive referral business. • Driving revenue growth by proactively upselling/cross-selling solutions to clients to improve business performance and enhance changing business needs. • Leveraging knowledge of industry trends, GTM strategies, and unique business goals/challenges to develop compelling value propositions.

In this role, I cultivated strategic relationships with potential and existing clients, including regional brokers and third-party administrators (TPAs), to increase employee group account participation in Nationwide pet insurance. I also leveraged expertise as both an insurance agent and marketer to deliver compelling presentations to brokers, HR teams, and employees, to educate on the value and benefits of pet insurance. Some notables include: • Being awarded “Rookie of the Year” after five months for outstanding performance. • Consistently exceeding annual sales and revenue targets YoY. • Securing new business opportunities by identifying organizations offering pet insurance as a voluntary benefit through marketing surveys and other campaigns to determine level of interest in membership and company products/services.• Driving networking and referral business by attending and presenting customized marketing materials and informational literature at regional conferences, trade shows, and other events to generate and convert qualified leads.• Serving as Vice President of People for Animal Wellness & Support (PAWS), a group of committed insurance professionals advocating to reduce the impact of homeless animals in local communities and assist with pet care resources.

I managed Nationwide's thought leadership platform for Affinity partnerships. Through content on strategy and marketing, I helped organizations determine why they exist, and provided guidance as to how to create value propositions and ultimately the best possible experiences for their members.

In this role, I was Business Application Owner for Auto & Powersports products on Nationwide.com. I operated as a liaison between business and IT teams while considering business requirements, underwriting measures, and legal guidance to create the ideal online experience for insurance-seeking consumers.

In this role, I was a Business Lead for Auto, Home, and Powersports products sold on Nationwide.com for 8 different states.

In this role, I was a Business Analyst for Auto, Home, and Powersports products sold on Nationwide.com for 7 different states.

In this role, I supported Sales Managers and Vice Presidents with adding additional P&C producers and support staff, designing agent-focused contests to drive new business and retention, and managing reporting on quarterly sales numbers for the territory. In addition to my daily duties in my role, I was also selected to participate in the following opportunities: - Midwest Region Leader Development Program. -Ambassador for the Central Atlantic Region. My focus was on creating a seamless transition for associates relocating to Central Ohio from other parts of the country, both in their professional and personal lives.

Sales and Service Advocate at the Polaris On Your Side Center. These offices promoted total choice and a seamless customer experience. I was part of a highly engaged team that provided consumers with a personalized and localized experience with so much reliability that they are reluctant to go to a competitor. By activating a multi-channel distribution strategy (focused on customer choice), I created sustainable and profitable growth within the Columbus market, and a long-term competitive advantage for Nationwide Insurance.