- Responsável por receber os clientes na loja com um atendimento acolhedor e eficiente, guiando-os durante a experiência de compra, promovendo vendas e cultivando a fidelidade dos clientes.- Desenvolvi e implementei estratégias de vendas que resultaram no alcance de todas as metas estabelecidas nos meses de outubro, novembro e dezembro de 2022, bem como em janeiro de 2023. Destaco especialmente os meses de novembro e dezembro de 2022, nos quais ultrapassei a meta estabelecida em 120%.

- Responsible to support a portfolio of customer, assisting in the execution of contracts and agreement, as well as their fulfillment, while managing all customer contacts about their Law Suit and Contracts with others by phone or e-mail, always mainting a internal system updated with accurate data coming from the contacts made.- Supported the clients with legal advices in order to review and write the contractual clauses and assure they were beneficial to them and in order to keep… Show more - Responsible to support a portfolio of customer, assisting in the execution of contracts and agreement, as well as their fulfillment, while managing all customer contacts about their Law Suit and Contracts with others by phone or e-mail, always mainting a internal system updated with accurate data coming from the contacts made.- Supported the clients with legal advices in order to review and write the contractual clauses and assure they were beneficial to them and in order to keep business contracts accordings and SLAs. Provided support and direction to costumers by resolving costumer service issues trough face-to-face assistance or via telephone offering recommendations to common legal problems and frequently asked questions about contractual relationship.- Focused my practice on civil jurisdiction, more specifically in Corporate Law and Consumer Law, helping to elaborating all petitions and process following up in all instances using open questions to extract the necessary information from the client. Also was responsible to receive and report in the system all the inquiries, questions and the feedback from the costumers for whom I was responsible. - Responsible to hold monthly meetings with customers, adjusting strategies for ongoing processes and reports on the status of filed cases, expenses and billing. Show less

- Responsible for insert legal publications in the internal registration and process monitoring system per day, filtering out duplicated publications or those that did not require treatment, avoiding waste of time for lawyers.- Responsible for registering new processes in the system, opening tasks to be accomplish by responsible lawyers. Assisting in the internal monitoring of processes, avoiding deadlines.- Responsible for handling the Minutes of Hearing, taking the necessary… Show more - Responsible for insert legal publications in the internal registration and process monitoring system per day, filtering out duplicated publications or those that did not require treatment, avoiding waste of time for lawyers.- Responsible for registering new processes in the system, opening tasks to be accomplish by responsible lawyers. Assisting in the internal monitoring of processes, avoiding deadlines.- Responsible for handling the Minutes of Hearing, taking the necessary steps, such as requesting payment for agreements, preventing payment from being made after the deadline. Show less

- Responsible for monitoring more than 30 Lawsuits per day, verifying the designation of hearings, generating daily reports of processes and hearings, informing the bank's agents, enabling attendance on the designated date and times.- Responsible for filing the Letters of Preposition in the case records, preventing the client's default from being decreed, avoiding losses and increasing the chances of success in the lawsuits.- Responsible for supplying the internal system with… Show more - Responsible for monitoring more than 30 Lawsuits per day, verifying the designation of hearings, generating daily reports of processes and hearings, informing the bank's agents, enabling attendance on the designated date and times.- Responsible for filing the Letters of Preposition in the case records, preventing the client's default from being decreed, avoiding losses and increasing the chances of success in the lawsuits.- Responsible for supplying the internal system with the list of audiences, agents and preposition letter, generating payment reports to be made by the client. Show less

- Responsible for assist and guiding customers, identifying their problems or needs, providing solutions or informing them about services applicable to the case, through my knowledge of the bank's rules and internal regulations.- Responsible for receiving the clients and guide them with the ATM or directing them to the managers responsible for their bank accounts. - Responsible for answering costumers calls, redirecting them to their respective area, bringing the bank-customer… Show more - Responsible for assist and guiding customers, identifying their problems or needs, providing solutions or informing them about services applicable to the case, through my knowledge of the bank's rules and internal regulations.- Responsible for receiving the clients and guide them with the ATM or directing them to the managers responsible for their bank accounts. - Responsible for answering costumers calls, redirecting them to their respective area, bringing the bank-customer relationship closer. Show less