Managed a multi-phase global program for the implementation of telematics and connected vehicle solutions, including the integration of IoT devices in heavy machinery to transmit real-time data for improved customer operations.Directed the North American IT Division, monitored all Cyber Security initiatives, and assisted the security team to run and promote security activities for the Global IT Services Department.Utilized Agile and hybrid methodologies to manage multidisciplinary technology projects, collaborating with product owners and stakeholders to drive efficiency and achieve objectives.Directed Oil and Gas division of Global IT Services with adhering to the Operating Profit After Capital Charge(OPACC) to ensure efficient spending and budgeting amongst the IT department for all projects.Managed project that focused on Segregation of Duties to limit or grant user access for all employees within the North America and Eastern Hemisphere duties sites to ensure audit and compliance.Led 2 year international server migration and database merger for 23 different sites internationally to move to singular global server to maximize security and productivity. Managed PowerApps project to automate HR Legal department processes to ensure proper controls are in place for audit compliance standards Collaborated with cross-functional teams, including software engineers, data analysts, and product managers, to define program scope, align deliverables, and ensure seamless integration with third-party systems.Managed Project documents to include: Project Charter, Project Plan, Work Breakdown Structure, Project Schedule, Risk Management Plan, Communication Plan, Issue Log, Change Request/Change Log, Status Reports, Project Closure ReportLeveraged data analytics and reporting tools to monitor project performance, identify bottlenecks, and optimize resource allocation for maximum efficiency.

Spearheaded API integrations for auto finance platforms, developing STAR-compliant APIs to enhance data consistency and streamline communication within the automotive retail ecosystem.Automated API activation processes, reducing time to market for new integrations and enhancing the overall customer experience in the automotive finance domain.Developed and managed STAR-compliant APIs, facilitating robust communication between partners and enhancing data consistency within the STAR-based automotive retail ecosystem.Managed end-to-end API lifecycle for auto finance clients, from partner onboarding to live deployment, focusing on efficiency and customer success.Collaborated with internal stakeholders and external auto finance partners to gather requirements and ensure successful integration of finance-related solutions.Leveraged industry knowledge to provide strategic insights during solution design, improving the efficiency of auto finance data exchanges and partner interactions.Assisted discover and define the problem statement, evaluated the solution options, and made recommendationsBridged gap between business and IT ensuring common understanding and IT/Business alignmentCoordinated the business subject matter experts’ involvement in all aspects of the projectDesigned Business Use cases, Lead Functional Architecture, Re-engineered process models and defined Functional design for integrationsDrove business workshops to define requirements, develop product backlog and elaborate functional specifications for an IT solution, using workshop tools like Confluence, Jira, VisioDocumented as-is & to-be business processes, assessing the business models, systems, and integration with technologyWorked closely with client business team, product teams and business stakeholders to analyze requirements & prepared Product Backlog itemsPrepared user stories, acceptance criteria for user stories, and managed product backlog, with prioritization

Managed a portfolio of IT and business-related projects, collaborating closely with third-party vendors to ensure alignment with project goals, timelines, and quality standards. Oversaw vendor deliverables, facilitated cross-functional communication, and negotiated contracts to support successful project outcomes.Formalized processes to effectively partner with business unit executives to identify, develop and implement IT opportunities to improve the operating effectiveness and financial performance of the organizationLead the designing of software and web-based systems for maximum efficiency and automation by providing hardware and network guidance to be more scalable operationallyRestructured processes for integrating acquired businesses, developing new products, and launched new ecommerce capabilitiesContributed to the selection, installation and start-up of all educational and administrative technology systems and equipment, including preparation of specifications for invitations to bidOversaw company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational KPIs are metEnsured effective recruiting, on-boarding, professional development, performance management, and retention using Power AppsAssisted implement organization-wide goal setting, performance management, and annual operating planning, and translate strategy into actionable target metrics for performance and growthResearched, negotiated, and prepared IT consulting contracts for third party applicationsManaged contracts, budgeting, and resources allocation, including management of subcontractor personnel.

Directed business integration projects in the auto finance sector, focusing on systems that leveraged real-time data for improved operational efficiency and customer insights.Partnered with internal teams and third-party vendors to develop and implement CSR software and connected vehicle solutions, supporting cross-functional collaboration between software developers, data engineers, and business analysts.Managed global and multi-disciplinary projects in the auto finance sector, including the replacement of legacy systems with cloud-based and web-based applications, integrating cutting-edge connected services for enhanced user experience.Coordinated multi-phased programs with a focus on enhancing system integrations and ensuring alignment with business goals, regulatory standards, and partner requirements.Conducted testing and quality assurance for connected service applications, ensuring reliability and performance of data transmission systems utilized in auto finance operations.Leveraged Agile and Scrum methodologies to ensure project deliverables met quality and timing goals while addressing the needs of diverse stakeholders.Produced project schedules and comprehensive QTCP (Quality, Timing, Cost, Performance) reports to ensure transparency and maintain stakeholder confidence.Identified gaps and deficiencies in business requirements, technical specifications, designs and testing documentation for completeness and testability. Leveraged technical and business acumen to communicate effectively with clients, executives, and the respective teams in data analysis, web service & web application analysis, planning, risk mitigation, and teamworkDesigned and implemented automated test processes and Software Quality Assurance or similar development role methodologies necessary to deliver scalable, and maintainable and cost-effective manner

Controlled all aspects of finance including sales, gross profit, stock control, core wages and controllable expenditureCreated reports to compile customer feedback and analyze trends to actively monitor and manage the performance of game-day resources Managed all delivery processes, storage, stock rotation, security, loss investigation and staff training Managed the performance of staff and managers to ensure overall event progress and ensure milestones are met Identified and monitor training needs and take an active role in developing team members Communicated effectively with the team and executives through regular meetings.

Supported the implementation of connected vehicle data solutions by performing functional, integration, and regression testing, ensuring seamless integration with dealer and customer-facing systems.Partnered with engineering teams to align technical requirements for connected systems with business objectives, focusing on improving customer experience through real-time data insights.Ensured quality and performance of telematics and connected service applications by leading test plan development and overseeing end-to-end quality assurance.Collaborated with cross-functional teams to define business requirements and integrate connected service solutions into existing workflows.