Joseph Wahl Email & Phone Number

Boston, Ma

• Client Onboarding: Leads the technical onboarding process for new clients, ensuring a seamless integration of services while providing an exceptional first impression.• Issue Escalation: Serves as a primary point of contact for escalating Tier 1 issues to Tier 2, and as necessary, further escalation to necessary IT teams, ensuring issues are resolved efficiently and effectively.• Asset Tracking and Inventory Management: Maintains accurate records of company IT assets, overseeing the entire lifecycle from procurement to decommissioning, and managing inventory levels to meet customer and company needs.• Technical Support: Provides advanced technical support for a range of issues, including software troubleshooting, network configurations, and hardware malfunctions, ensuring high levels of client satisfaction.• Documentation and Reporting: Keeps detailed records of client interactions, issue escalation processes, and resolutions, contributing to the knowledge base to support continuous improvement in service delivery.

Boston, Massachusetts, United States

•Provides swift and deliberate remediation to over 400 global internal users.•Participates in Acadian’s ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues.•Coordinates with other IT resources to assist in problem resolution as needed.•Documents procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensures documents are kept up to date.•Owns all technical on boarding tasks including deploying laptops, VDIs, setting up workstations, and verifying ACL permissions and group memberships prior to user start date. •Provides best practices and helpful documentation for new hire success on day 1 of their new roles.

Boston, Massachusetts, United States

- Ran a small community kitchen out of my house on a pay-what-you-can model. - Acquired skills necessary to prepare for a career change to IT.

Boston, Massachusetts, United States

• Aligned the bakery to updated HAACP plans developed at the commissary.• Prepared bakery for business each morning; baked hundreds of morning pastries including muffins, scones, croissants, brioche, artisan breads, quickbreads, cookies, cakes, and more. Average sales 10-15k/ day. • Prepared ingredients and set up stations, assembled large catering orders, stocked and detailed retail shelves, cold case, and counter displays. Led daily morning stand-ups to deliver news, guest feedback, and team successes. • Met with stakeholders biweekly to discuss financials, KPIs, company news, and updates. • Reduced pastry department labor costs by 20% in 2019, improved workflows for bakery operations. • Created SOPs for managing station organization, best practices, and compliance. • Implemented a modern inventory tracking system based on need and spatial constraints. (excel calculator that draws information from Spoonfed and Toast.)• Recruiting, onboarding, and coaching bakers in customer-facing roles.

Boston, Massachusetts, United States

ERP, HRIS, system leader• Supported the production pastry chef in the people operations and manufacturing operations of a fast growing bakery chain. • Launched commissary operations for new HQ location – a central location that provided completed products, components, and raw materials to bakery locations. • Managed the design and creation of necessary functions to support a rapidly growing business – 4 bakeries to 8 in a 4 year period.• Aligned the production and quality standards under a unified HAACP plan from 4 bakeries to a single production kitchen. • Trained 40+ bakers in from-scratch French and American pastry technique; including breakfast pastries, croissant lamination, cake assembly and decorating, creation of breads, batters, doughs, custards, packaged goods, as well as seasonal menu offerings for Thanksgiving and Christmas. • Implemented the buddy system (two bakers assigned to labor intensive or highly technical projects) which doubled output while reducing labor by 50% for certain items such as quickbreads, laminated doughs, et al) • Developed SOPs and tools to understand employee skill and training needs, led regular group trainings for new products, established best practices in safety, sanitation, and compliance.• Owned backend ERP roll out. (FlexiBake Online)• Created documentation and trained users how to use ERP system. • Created project management framework for all pastry department projects and their constituent parts. • Worked with R&D and stakeholders in recipe testing, production, and delivery. • Wrote and conducted performance reviews for employees, as well as contributed to manager peer review.

Chicago, Illinois, United States

• Produced dessert menu on the opening team of a modern fine dining restaurant.• Worked independently to under tight time and resource constraints. • Focused on attention to detail and careful execution of high-end plated desserts. • Gained experience implementing new menu concept requiring flexibility, skill, and collaboration.

Boston, Massachusetts, United States

• Started culinary career in a popular neighborhood bakery. • Prepared bakery for business every morning, setting up stations, preparing items for next day business.• Inventory control, care and sanitation of machines, ovens, and stations.• Kept an exquisitely clean workstation and demonstrated best practices to new bakers. • Upheld company core values and mission statement.