Joseph Wahl Email & Phone Number

Boston, MA

• Client Onboarding: Leads the technical onboarding process for new clients, ensuring a seamless integration of services while providing an exceptional first impression.
• Issue Escalation: Serves as a primary point of contact for escalating Tier 1 issues to Tier 2, and as necessary, further escalation to necessary IT teams, ensuring issues are resolved efficiently and effectively.
• Asset Tracking and Inventory Management: Maintains accurate records of company IT assets, overseeing the entire lifecycle from procurement to decommissioning, and managing inventory levels to meet customer and company.
• Technical Support: Provides advanced technical support for a range of issues, including software troubleshooting, network configurations, and hardware malfunctions, ensuring high levels of client satisfaction.
• Documentation and Reporting: Keeps detailed records of client interactions, issue escalation processes, and resolutions, contributing to the knowledge base to support continuous improvement in service delivery.

Boston, Massachusetts, United States

• Provides swift and deliberate remediation to over 400 global internal users.
• Participates in Acadian’s ticketing system including logging, assigning, troubleshooting and escalating tickets for hardware, software and application issues.
• Coordinates with other IT resources to assist in problem resolution as needed.
• Documents procedures, standards, best practices, configurations, settings, installation sequences and back-out instructions; ensures documents are kept up to date.
• Owns all technical on boarding tasks including deploying laptops, VDIs, setting up workstations, and verifying ACL permissions and group memberships prior to user start date.
• Provides best practices and helpful documentation for new hire success on day 1 of their new roles.

Boston, Massachusetts, United States

- Ran a small community kitchen out of my house on a pay-what-you-can model. - Acquired skills necessary to prepare for a career change to IT.

Boston, Massachusetts, United States

• Aligned the bakery to updated HAACP plans developed at the commissary.
• Prepared bakery for business each morning; baked hundreds of morning pastries including muffins, scones, croissants, brioche, artisan breads, quickbreads, cookies, cakes, and more. Average sales 10-15k/ day.
• Prepared ingredients and set up stations, assembled large catering orders, stocked and detailed retail shelves, cold case, and counter displays. Led daily morning stand-ups to deliver news, guest feedback, and team.
• Met with stakeholders biweekly to discuss financials, KPIs, company news, and updates.
• Reduced pastry department labor costs by 20% in 2019, improved workflows for bakery operations.
• Created SOPs for managing station organization, best practices, and compliance.

Boston, Massachusetts, United States

• ERP, HRIS, system leader
• Supported the production pastry chef in the people operations and manufacturing operations of a fast growing bakery chain.
• Launched commissary operations for new HQ location – a central location that provided completed products, components, and raw materials to bakery locations.
• Managed the design and creation of necessary functions to support a rapidly growing business – 4 bakeries to 8 in a 4 year period.
• Aligned the production and quality standards under a unified HAACP plan from 4 bakeries to a single production kitchen.
• Trained 40+ bakers in from-scratch French and American pastry technique; including breakfast pastries, croissant lamination, cake assembly and decorating, creation of breads, batters, doughs, custards, packaged goods.

Chicago, Illinois, United States

• Produced dessert menu on the opening team of a modern fine dining restaurant.
• Worked independently to under tight time and resource constraints.
• Focused on attention to detail and careful execution of high-end plated desserts.
• Gained experience implementing new menu concept requiring flexibility, skill, and collaboration.

Boston, Massachusetts, United States

• Started culinary career in a popular neighborhood bakery.
• Prepared bakery for business every morning, setting up stations, preparing items for next day business.
• Inventory control, care and sanitation of machines, ovens, and stations.
• Kept an exquisitely clean workstation and demonstrated best practices to new bakers.
• Upheld company core values and mission statement.