Josh Moon Email & Phone Number

Indianapolis, Indiana Area

- Administration of Salesforce platform, EDI and other integrated applications- Provide real‐time support for issues relating to Salesforce, EDI and other integrated applications- Analysis, diagnosis, and resolution of application errors and problems- Assist with break/fix requests in Salesforce & EDI platforms- Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts- Leverage declarative tools to enhance system configurations while adhering to best practices- Assist in system testing to ensure enhancements work properly- Handle ad hoc report & dashboard requests in Salesforce platform- Provision new users & assist with new user training in multiple applications- Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives- Use tools for data scrubbing, existing record updates, and importing new data- Work with Sales team to establish Salesforce requirements and modifications

Bay City, Mi

Coordinate day-to-day IT operations for a service provider offering auto dealerships with effective and data-driven finance, marketing, and analytics tools. Manage three-member technology department staff of data admin/technicians. Responsible for training, process updates, and reviews.● Led team in developing a new product delivery platform, providing a competitive edge by offering data 5-7 days faster than competitors. − Managed progress and guided development for two web applications used in conjunction to process, store, and deliver bankruptcy data to customers in a timeframe previously unavailable. − Performed user acceptance testing to ensure platform fulfilled requirements and verify readiness for launch.● Selected and led rollout of new software and hardware across all departments. − Developed/delivered training on new systems during and after rollout. − Managed printers, landline and VoIP phones, time clocks, and multiple desktops across a variety of operating systems. − Managed multiple security and password solutions, software-based VoIP interfaces, call routing solutions, and lead funnel applications.● Managed multiple major overhauls of the primary company websites throughout tenure in order to use modern technologies and take advantage of emerging SEO and SEM techniques.● Managed quarterly website development review to ensure quality, accuracy, and adherence to web standards.● Supported social media and email marketing by producing web graphics and managing table-based HTML layouts, including but not limited to templates, email headers, web banners, social media ads, and print brochures.● Designed and managed templates for direct mail campaigns on behalf of clients in conjunction with primary lead programs.● During development of new product delivery platform, devised data acquisition and recycling plan to maximize lead potential, while minimizing recurring costs and avoiding projected problems involving extended use.

Midland, Mi

Created custom bleach-printed shirts and other clothing items with self-made or requested designs.

Midland, Mi

Supported production by handling various stages of packaging and ensuring organization and efficiency throughout multiple work groups.

Traverse City, Mi

Food Preparation, Clean-up, Money Handling, and Customer Service. Worked on a team to handle food preparation to the company and the customers' standards.

Big Rapids, Mi

Designed and produced yard-signs, posters, pamphlets, banners, and other materials for a variety of on-campus groups and events, collaborating with other on-staff designers and receiving direction from the Department manager.

Fremont, Mi

Designed and implemented art for shirts, hats, and other screen-printed products. Contributed to digital layout, including vinyl and foil printing and burning designs into silk screens. Supported printing and packaging of final products.

Big Rapids, Mi

General Merchandise Sales and Photo Lab Work. Worked individually and on a team to handle customer service, electronics sales, and photo processing.

Fremont, Mi

Kitchen Duties, Money Handling, and Drive-Thru Coordination. Worked on a team, handling food preparation and customer service.

Bachelor'S, Integrative Studies; Graphic Design And Business

Associates, Applied Science; Graphic Design

Diploma

WNF-President’s Scholarship, August 2006 Michigan Competitive Scholarship, August 2006 MEAP-Michigan Merit Award, August 2006