Certified scrum masterRestaurant General Manager with a proven track record of success in increasing profitability, improving customer satisfaction, and reducing costs. Additionally, I possess extensive experience in human resources management.Restaurant Industry Achievements:- Increased profits by 120% and decreased labor costs by 3% at HolyShakes.- Increased sales by 25% at Tim Hortons.- Managed and oversaw the daily operations of a high-volume, fast-paced restaurant at Church's Texas Chicken.Human Resources Achievements:- Reduced employee turnover by 10% by implementing a comprehensive employee engagement program.-Developed a improved performance management system that resulted in a 15% increase in employee satisfaction.- Successfully resolved 100% of employee grievances within the established timeframe.- Established a improved training program that reduced employee onboarding time by 20%.Human Resources Expertise:- Assisted in the recruitment process by screening and interviewing potential candidates.- Developed employee onboarding materials and processes to ensure successful integration into the workplace.- Assisted with the development of job descriptions, salary scales, and organizational charts.- Monitored performance management processes and provided guidance to managers.- Handled employee benefits inquiries and processed enrollments, changes, and terminations.- Prepared and maintained employee records in accordance with company policies and legal requirements.- Served as a liaison between management and employees to ensure effective communication.