Lead the development of a new SaaS Airline Management System, including an Internet Booking Engine, Responsive website, Content Management System, and Integrations Management.Developing a new product / Product Discovery◇ Ideation — Quickly learn a new domain and uncover valuable opportunities ◇ Rapid prototyping — Design <> Validate <> Develop <> Feedback <> Iterate ◇ Validation — User validation, Market fit validation◇ Feedback — Turn feedback into actionable itemsProduct Development◇ MVP/ Lean methodology◇ Roadmap Planning◇ Business objectives alignment — OKRs◇ Modern product development tools — JIRA, Clickup, Miro, FigmaUser Experience (UX)◇ UX Strategy◇ User Interviews◇ User Journey Mapping◇ Design system development

Co-led the development of a new SaaS Broker Platform as part of the core team of an early-stage Insurtech startup. Developing a new product / Product Discovery◇ Ideation — Quickly learn a new domain and uncover valuable opportunities ◇ Rapid prototyping — Design <> Validate <> Develop <> Feedback <> Iterate ◇ Validation — User validation, Market fit validation◇ Feedback — Turn feedback into actionable itemsProduct Development◇ UVP discovery◇ MVP/ Lean methodology◇ Roadmap Planning◇ Business objectives alignment — OKRs◇ Modern product development tools — JIRA, MIROUser Experience (UX)◇ UX strategy◇ User interviews — In-depth interviews and validation sessions◇ User Journey Mapping◇ Rapid prototyping — Wireflows, Wireframes, Product/ flow demos◇ Design system development

Led the product discovery, development, and design team in the development of a Low-code/ No-code platform.Successfully launched an MVP version, resulting in a 50% reduction in the development time of complex business applications.Product Discovery◇ Market Research — Pain points/ Opportunities◇ Competitive analysis — Competitive landscape/ platform benchmark◇ User Interviews — In-depth user interviews◇ Prototyping — Design <> Validate <> Develop <> Feedback <> Iterate◇ Validation — User validation, “Dogfooding”Product Development◇ Roadmap planning◇ Agile methodologies — Scrum◇ Modern product development tools — JIRA, Confluence, MiroUX & Design Leadership◇ UX Strategy◇ User Journey Mapping ◇ User Research — Qualitative research, User testing, User Interviews◇ Design System — Cross-functional design system, atomic design◇ Team Management — Team of 10 UX and UI professionals◇ Team Mentorship

Led the research, redesign, and implementation of a B2B2B Telecom servicing solution (CPQ), focused on growth to new market segments.Reduced Lead to Customer time by 66%.Won the Fierce Innovation Award.Discovery◇ User Interviews — In-depth F2F and remote interviews◇ User Observation — Shadowing users, on location observations◇ Research Synthesis — Pain points, insights, sentiment analysisProduct Design◇ User Journey Mapping◇ Rapid prototyping — Wireframes, Product/ flow demosDesign Leadership◇ UX strategy◇ Team Management — Team of 5 UX and UI professionals◇ Team Mentorship

◇ Led the research and design of new features for 28 localized Desktop and Mobile Ecommerce stores, increasing Conversion Rate, Average Order Value, User Engagement, and User Satisfaction.◇ Led the design of a holistic eCommerce management system, including product catalog, inventory, payments, shipping, and CMS.◇ Co-wrote, implemented, and evangelized behavior analysis and testing methodologies.

◇ Led a scrum team in the digital transformation of a Trade Finance Landing product (both user-facing & back office) reducing the time from Lead to Customer by 70%.◇ Collaborated with cross-functional teams and stakeholders to define and scope the solution.

Overseeing and managing communications, page designs and applications for multiple social platforms, including: Facebook, Twitter, Google+, LinkedIn and a YouTube Channel. Creation and editing of original content. Editing of student blogs resulted in doubling page traffic. Co-led a fan base increase strategy on social platforms by creating original micro-blogging content leading to 30% increase in page fans in 3 months.Led a cross social platform project to increase traffic and improve web presence resulting in higher search engine positions and increased engagement on social platforms.

• Planning and creation of UI wireframe for End User mobile web application for a SaaS workforce management platform• Usability testing and consultation for existing web version of the platform

Teaching social coping tools and conduct to adolescent teens with psychiatric and conduct disorders.A hard and rewarding experience that has thought me much about human nature from observing the extremes.

ISP, home networks and VOIP second level tech support, troubleshooting and solving complex problem that failed to be solved by the front line tech support teams. Team Manager of 8-11 workers and shift manager of 40-60 workers. Swiftly promoted after 6 months (usual promotion after 18 months) due to exemplary performance, creative problem solving and excellent feedback from clients and colleagues.Chosen to participate on the tech support improvement panel led by VP Private Clients for leading my team to excellence at quality of service. The panel was in charge of improving quality of service, support processes and database program environment for tech support representatives.

Conducted heart stress examinations, EKG, blood sampling and basic health check ups. Staffing manager of 4 physicians, 6 medics and 5 receptionists. Promoted after 18 months. Co-led the development of a new patient database program, made up of all career soldiers in duty. Was in-charge of identifying key features and functionalities needed by infirmary staff, and developing data flow diagrams to support development. The program was implemented after the end of my service.Honorable Discharge at the rank of First Sergeant.