Weslley Souza Email & Phone Number

The Hague, Zh, Nl

Netherlands

Hoofddorp, North Holland, Netherlands

Hoofddorp, Holanda Do Norte, Países Baixos

Amsterdam, North Holland, Netherlands

● Making sure our teams were aligned to provide high-quality customer support.● Motivating and supervising colleagues.● Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.● Evaluating and reporting on department metrics to upper management.● Developing strategies to improve department metrics and performance.● Improving the work environment and operations of your department and the organization as a whole.● Operations.Making sure our clients and partners got the desired service under any circumstances. bench-marking quotes and negotiating better rates for our clients along with many complex situations.● Network.Recruiting partners, bench-marking prices around the world on the assigned languages.

Parnamirim, Rio Grande Do Norte, Brasil

Under Bank Itaú management:▪ Performed business consultancy and portfolio management for companies with monthly revenues above 6 million under Itaú's management.▪ Revenue tax negotiation.▪ Chargeback and reversal guidance.▪ Training sections with focus on customer use of our tools.▪ Registration.▪ Sensitive data support.▪ Cancellation.▪ Service subscription.▪ Fraud support.▪ Tax counselling and anything related to investments and accounting.▪ Chargeback processes.▪ Creating in-depth business analyses that identify problems and opportunities available to the organization.▪ Suggesting the most appropriate IT solutions to solve issues and improve operations.▪ Improving current systems to increase productivity.▪ Conducting market, financial and other research related to business planning.

São Gonçalo Do Amarante, Rio Grande Do Norte, Brasil

Started my journey on Teleperformance under Itaú's management, for being proactive I only stayed there during the period they had to wait to promote me to the highest position on the CS spectrum of the company.▪ Provided IT support over the phone to merchants in need of help with their POS's▪ This sector was called "Hell" by all the colleagues, but I still managed to have the highest NPS of the cell with all the KPI's under control.▪ Adaptation on solving any type of physical and systemically issues in order to provide the best experience for our clients.

Maxaranguape, Rio Grande Do Norte, Brazil

▪ Responsible for the creative projection for the outstanding APA RECIFES DE CORAIS.▪ Organized and coded all documents related to quantitative research, profile intellectual and socioeconomic resources for transfer to researchers for treatment.▪ Monitored multiple databases to monitor the development of applicators in field.▪ Reviewed and commented on the adequacy of the documents and took steps necessary to eliminate any problems.▪ Documentation - Prepared and edited documents to keep employees informed about policies and procedures.▪ Effectively directed important projects that resulted in the release of more funds for use in the project.▪ Supported the Operations Director with daily operational functions.▪ Developed specific forms to maximize the research result in a way that resolved error margins.

Maxaranguape, Rio Grande Do Norte, Brazil

▪ Documentation - Prepared and edited documents to keep employees informed about policies and procedures.▪ Performed HR services to make sure that new team members were opened to work for the development of the company and themselves.▪ Computer Proficiency - Used Microsoft Excel to develop spreadsheets for inventory tracking.▪ Performed the initial assessment and analysis of clients to start the investigation process.