Jason Campbell, Mba, Fccm Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida Area

Salisbury, MD

In this role, I played two critical functions. First, I acted as an IT Asset Analyst, focused primarily on hardware. After defining ITAM hardware process, I implemented these processes, thereby effectively managing the complete lifecycle of the devices from identifying the initial need to disposal of unused, outdated, and failed devices. In addition, I.

As a member of the Account Operations Management Team, working on the nationwide CIGNA account, responsibilities include monitoring and reporting on service level agreements and ensuring adherence to all documented process and procedural requirements as stated in the Statement of Work

Monitor and supervise the daily activities of up to 29 field service technicians in the Mid Atlantic Region. Responsibilities include resource scheduling, work load balancing, act as technical lead, coach, and mentor, and investigate and follow-up on all escalations and customer complaints. Also responsible for monitoring, reporting, and improving SLA.

Troubleshooting and repair of a wide range of Xerox monochrome and color printers. After obtaining certification on thirty-five different printers, experience includes monochrome printers, laser color printers, LED color printers, and solid ink color printers. Day to day responsibilities also include new hire training, employee improvement, parts inventory.

Assist the Computer Network Specialist with planning, implementing, and administrative duties. Responsible for the repair and maintenance of all office and clinical electronic equipment, including the maintenance of software and hardware inventory, as well as documentation of repairs and changes made to any equipment. Accomplishments include (a) replacing.

Master Of Business Administration - Mba

Bachelor'S, Business Administration

Associates, Computer Information System