• Overseeing daily operations while maintaining quality standards and also ensuring customer satisfaction. • Process payments, which may include accepting cash, credit cards, or other forms of payment.• Take orders from customers, as well as any special requests or modifications.• Prepare takeout orders, restock supplies, or assist in other areas of the restaurant as needed.• Administered tasks such as record-keeping, payroll, and inventory management.• Manage transactions with customers using POS Software.• Handle cash and make changes as necessary, keep the cash register organized, balanced and accurate.• Provide information about menu items, hours of operation, and other restaurant policies.• Resolve customer complaints, guide them and provide relevant information.• Track transactions on balance sheets and report any discrepancies. • Collaborate with kitchen staff, servers, and other team members to ensure smooth operation.

• Create the company's supply chain strategy. • Analyze data from shipping and delivering processes to find errors and other issues. • Evaluate and report on KPIs. • Monitor logistics to make sure they run smoothly. • Maintain supply chain inventory and records.• Take delivery of all incoming stock and reconcile with purchase orders.• Track, document, and resolve any discrepancies on received orders.• Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments, and returns.• Resolve day-to-day issues (e.g. delays in delivery and accidents). • Maintain Overage, Shortage, and Damage Report.• Responsible for packing, pricing, labeling, and returning supplies.• Manage inventory/supplies and ensure they are within the established minimum and maximum levels.• Keep up-to-date records of receipts, records, and withdrawals from the stockroom.• Responsible for shipping cancelled or damaged items back to suppliers as appropriate.

• Supports in delivering the store's annual sales targets.• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service.• Conducts store operations audits to ensure compliance with the required store standard operating policies.• Ensures customer needs are met, complaints are resolved and customer service provided is of the exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers.• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy.• Ensures promotions and pricing are accurate and in tune with company standards and policies.• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.• Submits daily invoices and sales recap to finance.• Executes store operations including cash handling, inventory taking and record keeping in line with the company’s standard operating procedures.• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.• Manages inventory such as inbound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.• Ensures the interior and exterior of the store are clean and maintained to company and brand standards.• Directs the team to follow standard operating procedures and store appearance standards.• Carries out the duties of a cashier (as required).• Defines goals and key performance indicators for each member of the team.• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals.

• Communicates store targets to the team and drives sales to achieve financial objectives.• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.• Oversees and monitors all point of sales activities in the store which include - sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback etc.• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats).• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner.• Tracks and evaluates brand sales performance, researches market trends and competitor trading activities to identify critical business factors and proposes action plans to increase sales and profitability.• Maintains window and in-store displays to a high standard in line with merchandising guidelines.• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store).• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life• Ensures seasonal peaks, and important promotional events are taken into account when preparing forecasts and staff rosters.• Ensures that the team is adequately trained in inventory management techniques such as inbound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

• Preparing any equipment that is needed for day-to-day operations by accessing various forms of software. • Troubleshooting any computer malfunctions. • Maintaining and supplying inventory by regularly checking stock levels to determine the overall inventory level.• Set controls on computers and other devices. • Respond accordingly when errors occur and maintain records of jobs and employees. • Maintain equipment inventories and order supplies and hardware accordingly. • Generate reports, store completed work in designated locations and perform backup operations. • Scan documents and print files, when needed. • Keep information confidential. • Respond to queries for information and access relevant files. • Comply with data integrity and security policies. • Ensure proper use of office equipment and address any malfunctions. • Make and edit files of Microsoft Excel, Word, and PowerPoint.