Mal Ross Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Infected Blood Payments Service

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, United Kingdom

Newcastle Upon Tyne, United Kingdom

To lead and inspire a team of Sales Executives to ensure the delivery of monthly revenue targets and also additional KPI's appropriate to the role.To develop a culture where people are motivated and positive to change.Very experienced in Performance Management, Coaching techniques, and skills development* Operationalised Strategy plan to execute benefit delivery.* Executed new Technology delivery and measures to achieve revenue, new business and productivity benefits across multi-channel sectors.* Managed activities within the project plan and project environment, providing status updates, managing relevant risks and issues, and escalating where required.* Key Stakeholder management* Knowledge of Waterfall and LEAN Methodologies* Gained PRINCE2 2017 Practitioner Qualification

Newcastle Upon Tyne, United Kingdom

Delivered over £3.5m in B2B revenue against target of £3m.Ensure Legal and Quality Compliance guidelines are achieved on a Monthly basis.To identify training needs and requirements, and provide relevant support to ensure standards and potential are achieved.To develop a culture where people are motivated and positive to change.Very experienced in Performance Management, Coaching techniques, and skills development.

Responsible for management of dedicated Sales environmentPrevious experience of managing administration, Claims, Customer Service and support teamsCo-ordination and preparation of business plansPreparation and co-ordination of recruitmentCo-ordination of training requirements for new entrantsExit interviewing to maintain retentionKey contact point as Relationship Manager for internal and external customers

Theft and Fraud Co-ordinatorCredit Hire Co-ordinatorLiability Co-ordinatorCoaching and development of new entrants

Debt Collection Unit - Recovering outstanding DebtsRe-educating customers to ensure future compliance