Matheus Oliveira Email and Phone Number
Matheus Oliveira work email
- Valid
Matheus Oliveira personal email
With a career focused on building lasting relationships and delivering positive results, I have solid experience in Social Selling, SDR, and Customer Success, working at renowned companies such as Ton, Stone, and Regus. I have a track record of successfully engaging clients and increasing business profitability.Currently, I am a professional driven by the mission of transforming customer experiences and enhancing the success of the companies I work with. With a client-centered approach and strong strategy and communication skills, I aim to create solutions that truly make a difference for both the customer and the business.💼 Objective: To contribute to the success of innovative companies by combining my passion for CX and business development with a focus on sustainable growth.💡 Core Skills: Strategic HR Management | Customer Experience Strategies | Business Development | Excel | Power BI | Sales | Retention | Risk📲 Let’s Connect: Feel free to reach out to explore opportunities and share insights!Contact Information:✉ matheuslorocha@outlook.com☏ +55 21 99870-1901Areas of Expertise: Customer Success | Scrum | E-commerce | Finance | Operations | SQL | Python | Excel | Power BI | Management | Sales | Technology | Retention | Risk | Key Accounts | Account Management | BaaS | SaaS | Metabase | Dashboarding | Leadership | Problem Solving | 360 Recruitment Process | Human Resources
Prefeitura Municipal De Volta Redonda
View- Website:
- portalvr.com
- Employees:
- 1836
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Assistente ExecutivoPrefeitura Municipal De Volta RedondaState Of Rio De Janeiro, Brazil
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Sales Development Representative / Social SellerGastronomia Lucrativa Sep 2024 - Nov 2024Qualify and prospect potential clients.Schedule meetings for the sales team.Research and analyze leads generated by marketing.Record and manage data in the sales CRM.Search and filter leads across various platforms.Engage with leads and clients, including interaction via WhatsApp and other channels.
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Customer Success Manager SeniorMed Cred - Crédito Para Empresas Apr 2024 - Sep 2024São Paulo, Brasil• Management of the customer success journey through cyclical follow-ups and periodic meetings • Project management • Ensuring the customer achieves the maximum results with the service/product they contracted • Interface with other teams (commercial, product, projects, social media, design, and legal) to ensure customer success • Building playbooks in collaboration with other teams • Continuous improvements • Contract and Document Analysis | LGPD -
Senior Customer Success ManagerHealth Masterclass Sep 2023 - Sep 2024Brazil• Managing the customer success journey through cyclical monitoring and regular meetings• Customer retention strategy and goals• Resolution of complaints and requests• Monitoring of indicators (CSAT, NPS, Churn, SLA, Health Score, Activation)• Ensuring that the customer achieves maximum results with the service/product they have contractedInterface with other teams (sales, product, projects, social media, design, and legal) to ensure customer success• Collaboratively building playbooks with other teams• Uploading content to the client's platform• Upsell/Cross-sell strategies and proactive monitoring• Presenting the evolution of results to the customer and reorganizing plans as necessary• Executive Business Review (EBR) meetings• Continuous improvements• Talent recruitment and selection• Training of new talents• Campaign and messaging automations with ActiveCampaign and ManyChat• Community management• Critical Case Specialist• Resolution of complaints through online platforms such as "Reclame Aqui"• Handling incidents (Social Media and Internal/External Platforms) -
Customer Success Analyst IiiStone May 2022 - May 2023Rio De Janeiro, BrazilCustomer experience, queue and operation management, focal point and leadership support, dashboards management, contracts management, asset management, retention and debt negotiation, KYC analysis and account security, KPI, financial and tech support. Inbound and insurance sales. -
Customer Success Analyst IiStone Nov 2021 - Apr 2022Rio De Janeiro, Brazil
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Customer Success Analyst IStone Mar 2021 - Oct 2021Rio De Janeiro, Brazil
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English TeacherMatheus Oliveira English Teacher Jan 2014 - Mar 2021Volta Redonda, Rio De Janeiro, BrasilEnglish teaching for overall levels and ages, from A1 to C2. -
Sales ExecutiveWise Up Online Aug 2020 - Dec 2020BrazilOnline english course sales executive. Customer portfolio management. -
Community AssociateRegus - Iwg Plc. Offices | Coworking | Meeting Rooms. Jun 2018 - Mar 2020Rio De Janeiro, Rio De Janeiro, Brazil- First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service - Responsible for the day to day running of the centre and providing services including: - Managing switchboards; handling calls of various internal /external clients as well as various Regus areas of business - Managing meeting room booking system - Preparing offices for move-in/ move-outs - Responsible for maintaining and troubleshooting basic IT and telecom technical issues, set up and queries - Resetting Meeting Rooms to accommodate bookings - Administrative tasks- delivering their mail, answering their phones, sending their packages, ordering their office supplies, - Procurement - Demonstrate ownership of the centre to ensure the centre is ‘show ready’ at all times- - Ensure continual upkeep and standards of business centre to include offices, meeting rooms and communal areas - Contributes to the overall revenue of the centre by identifying opportunities to promote Regus products and services -
English TeacherSkill Idiomas Jan 2017 - Apr 2017Volta Redonda, Rj- English language classes: beginner to advanced levels; - Class planning; - Preparation of exams. -
InternPublic Defender Of The State Of Rio De Janeiro Aug 2014 - Dec 2014Volta Redonda, BrazilParticipar de audiências, visitar cartórios, secretarias, tribunais, delegacias, ou repartições públicas ou privadas, de forma supervisionada; Auxiliar o defensor público no atendimento às partes beneficiárias da gratuidade de justiça; Auxiliar no preenchimento de ofícios assinados pelo defensor público; Realizar pesquisa sobre matérias jurídicas relativas à sua atividade seja de doutrina ou jurisprudência; Realizar tarefas pertinentes à sua atividade a critério do defensor público desde de que não seja privativo deste. -
InternCourt Of The State Of Rio De Janeiro Jul 2012 - Jul 2014Volta Redonda, BrazilAcompanhar andamento em processos; Fornecer informações sobre processos diversos; Elaborar minutas de despacho de modo geral.
Matheus Oliveira Skills
Matheus Oliveira Education Details
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Gestão Estratégica De Recursos Humanos -
Criminal Justice/Police Science
Frequently Asked Questions about Matheus Oliveira
What company does Matheus Oliveira work for?
Matheus Oliveira works for Prefeitura Municipal De Volta Redonda
What is Matheus Oliveira's role at the current company?
Matheus Oliveira's current role is Assistente Executivo.
What is Matheus Oliveira's email address?
Matheus Oliveira's email address is ma****@****.com.br
What schools did Matheus Oliveira attend?
Matheus Oliveira attended Escola Conquer, Faculdade Cers, Centro Universitário De Barra Mansa.
What are some of Matheus Oliveira's interests?
Matheus Oliveira has interest in Children, Civil Rights And Social Action, Education, Human Rights, Animal Welfare.
What skills is Matheus Oliveira known for?
Matheus Oliveira has skills like Administrative Law, Consumer Law, Civil Litigation, Litigation, Constitutional Law, Legal Research, International Law, Microsoft Excel, Criminal Law, Legal Writing, Powerpoint, Commercial Litigation.
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Matheus Oliveira
São Paulo, Sp -
Matheus Oliveira
São Paulo, Brazil -
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