Matthew C. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Manage the daily operation of theScore App and theScore.com across all platforms.• DRI for data feeds and collection; Including presentation of events that require manual input and managing a staff of freelancers.• Owned the league season setup process, performing checklists to ensure proper functionality across platforms for 30+ leagues.• Triaged production data feed issues prior to developer investigation.• Contributed to the product ideation process on a weekly basis.• Assisted in Quality Assurance by testing new features and bug fixes corresponding with the release calendar• Main point of contact on all production tech/app issues for Customer Experience team.• Lead people management for 10 – 15 members of the Operations team by; hiring, scheduling, onboarding, performance monitoring, training, and updating SOP documentation.

Toronto, Ontario, Canada

Toronto, Canada Area

• Provided customer support for users sending feedback on a variety of social platforms. During this time, we handled an average of over 2000 pieces of feedback per month and produced a customer satisfaction rating of 94%, with an average first reply time of roughly ten minutes during office hours.• Assisted in creating monthly customer feedback reports by providing insights on trends and feedback numbers • Provided insightful information to developers and product to assist with root cause analysis of bugs and statistical errors• Performed functional API Testing on new features and reported findings to QA and product management• Trained new employees to better understand tasks, procedures, and processes

Scarborough, On

• Conducted independent research and submitted findings to enhance stakeholder satisfaction• Effectively prioritized tasks in a to meet one month project deadline• Successfully setup equipment, software, and established classroom networks

Toronto, Canada Area

• Accurately recorded, searched, and updated information in the elector database• Verbally communicated election instructions with all electors • Monitored synchronization of elections software on a daily basis and escalated any issues accordingly• Setup event equipment and signage at the respective venues

Toronto, Canada Area

• Created designs that coincided with stakeholders marketing and advertising strategies • Designed logos and images to be used on social media, clothing, pens, and mugs• Created flyer templates for future public events• Completed project requirements within tight deadline parameters

Toronto, Canada Area

• Coordinated with group members on a daily basis to complete reports and tasks• Collaborated with our client to understand needs and generate a business strategy • Created viable, personalized solutions based upon research of new trends and technologies• Tracked our project progress during the duration of the term to ensure deadlines would be met• Presented our inventory process solutions through PowerPoint decks

Toronto, Canada Area

• Accurately recorded the arrival and departure times of all bus systems vehicles• Helped athletes and coaches inquiring about event and tourism activities • Communicated venue-specific travel instructions to all bus system drivers based upon their current location

Toronto, Canada Area

• Accurately recorded customer and shipment information• Fulfilled customer inquiries pertaining to instore sales, clothes, or pickups• Efficiently prioritized and multi-tasked inventory duties (stock, clean, tag, price…etc.)• Updated inventory documents with store's RFID system• Efficiently prioritized and multi-tasked inventory duties (stock, clean, tag, price…etc.)