Matthew Tidwell

Matthew Tidwell Email and Phone Number

Helping product teams leverage #customer education to reduce churn, grow revenues, and skyrocket customer success.πŸš€ @ ThinkThru
Matthew Tidwell's Location
Nashville Metropolitan Area, United States, United States
Matthew Tidwell's Contact Details

Matthew Tidwell work email

Matthew Tidwell personal email

Matthew Tidwell phone numbers

About Matthew Tidwell

Over the past 9 years, I’ve helped some of the largest technology brands design, develop, and deliver some of the most recognized customer training and certification programs in their respective industries.I started my career working in process innovation for emerging technologies and through that journey had the opportunity to implement and identify how complex products are adopted, loved, and amplified through word of mouth and content. 
This journey is known more formally to many as β€œCustomer Education” and has moved from Marketing to Customer Success and other departments within most organizations. In 2015, I started a creative agency designed to help brands specifically overcome the training content and customer education program development hurdle. 

Many businesses are asking a lot of a small team, and that team needs a trusted partner that can extend their capacity and deliver programs that feel β€œin house.” 

So that’s what I (and my team) do - deliver exceptional customer education content to skyrocket your customers’ success.To date, we’ve delivered thousands of video lessons, implemented academies from the ground up, and helped stand up internal operations to handle day-to-day customer education operations.

Here’s how I can help you - 

 βœ… Design on-demand training programs for your product or organization. βœ… Implement a Customer Academy from the ground up. βœ… Deliver helpful frameworks and free strategy through my content, newsletter, and social channels. 

https://www.thinkthru.co

Matthew Tidwell's Current Company Details
ThinkThru

Thinkthru

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Helping product teams leverage #customer education to reduce churn, grow revenues, and skyrocket customer success.πŸš€
Matthew Tidwell Work Experience Details
  • Thinkthru
    Thinkthru Studio | Content Solutions For Customer Education
    Thinkthru Jan 2023 - Present
    Nashville, Tennessee, Us
    Launching and scaling customer education often requires a unique combination of creative and instructional skills. Many teams try to hire and build in house - others look to outsource work to an army of freelancers to wrangle.We’ve simplified this by building a content studio focused exclusively on designing and creating educational media, certifications, and content for our clients. Here’s what one multinational energy and gas customer had to say about our training: β€¨β€œAmazing work putting together this training guys. It’s super easy to follow and extremely informative. I put myself in the shoes of someone who has never seen the platform and felt like gave the appropriate context to bootstrap any audience.”And another SaaS team that delivers insurance management solutions: β€œThis course is AMAZING… I love the format and interactive elements. A huge thanks to you and your team for putting so much work into this enormous undertaking.”With thoughtful upfront strategy and planning, our custom studio platform designed to help clients offload creative work, and daily direct communication with our studio team, we’ve designed a process and platform that brings award-winning creative teams to companies of any size. Currently we’ve helped clients create millions of dollars of training revenue across cyber, manufacturing, healthcare, consulting, and coaching programs. Our studio works best with teams that: - Deliver SaaS solutions in a B2B model- Want to sell training solutions (not just content) to customers- Want to deliver certifications on products or platforms.If you’re looking to launch your customer education program and need content, let’s talk. https://www.thinkthru.co/book
  • Thinkthru
    Chief Executive Officer
    Thinkthru Feb 2015 - Present
    Nashville, Tennessee, Us
  • Care Transformation Studio
    Co-Founder
    Care Transformation Studio Jan 2023 - Present
    Nashville, Tn, Us
  • Techforce Consultants
    No Points For Me | Co-Founder, Curriculum Developer
    Techforce Consultants Oct 2010 - Present
    Present AAA Driver Improvement course across Middle TN area.On-line Business Development Manager, Developing SCORM compliant online curriculum that is delivered to consumers by Learning Management Systems (LMS) across the U.S.
  • Course Factory
    Founder
    Course Factory Mar 2020 - 2021
  • Deloitte Financial Advisory Services
    Business Analyst | Process Innovation
    Deloitte Financial Advisory Services Aug 2013 - Feb 2015
    Worldwide, Oo
    Evaluate new eDiscovery technologies to identify features and functionality that can be leveraged to meet the needs of our clients and increase profitability.Provide business analyst support for internal technology initiatives related to workflow automation, processing data, and tracking evidence.Develop training materials for software and technologies used within Deloitte Discovery. Conduct presentations/ training sessions virtually to all US Financial Advisory Services offices, and lead in person training sessions at the Electronic Discovery Solutions Center in Hermitage, TN.
  • Deloitte Financial Advisory Services
    Fas Computer Forensic Staff
    Deloitte Financial Advisory Services Nov 2011 - Aug 2013
    Worldwide, Oo
    Assisted Hermitage Computer Forensic field team in analysis of forensic images, generated reports, and helped the team complete a large scale projects ahead of client’s expected timeline while field team was offsite.Identified opportunities to improve quality and efficiency of processes, and developed best practices for Data Intake team with documentation for SharePoint sites. Trained peers on new software and technologies being implemented for the Data Intake team.Developed virtual training for all National FAS offices on proprietary database systems and Data Intake procedures. Created video presentations, handbooks, testing environments, and performed online demonstrations. Conducted 10 virtual live training sessions with associates, managers and senior managers throughout the United States.
  • Noise New Media
    New Media Strategist
    Noise New Media Jun 2011 - Nov 2011
    Nashville, Tennessee, Us
    Interactive Advertising and Social Media Marketing on a variety of social media platforms including Facebook, Twitter, Mozes, and YouTube.Implemented and Executed Email Marketing campaigns for a roster of companies, festivals, and artists across the U.S via MyEmma, MailChimp, and Constant Contact.Advertisement Creation as well as Performance Analysis via Facebook analytics, Google AnalyticsAssisted with press releases for clients as well as securing reviews of upcoming albums or products.Responsible for generating reports on campaign performance for clients as well as overall social presence development.
  • Marriott International
    Customer Service Representative
    Marriott International Aug 2008 - Dec 2010
    Provided exceptional Customer Service to all guests staying at Marriott propertiesInvolved in the selling rooms and services as well as developing solutions for outstanding requests or problems. Managed Money and Point-Of-Sale systems

Matthew Tidwell Skills

Computer Forensics Analysis Training Customer Service Marketing Litigation Support Social Networking Learning Management Systems Sql Process Improvement Instructor Led Training New Media Adult Education Music Education Instructional Design Learning Management Scrum Business Process Improvement E Learning Articulate Storyline Designing Learning Social Media Marketing Social Media Email Marketing Security Public Relations Advertising Ftk Facebook Cybercrime

Matthew Tidwell Education Details

  • Tennessee Technological University
    Tennessee Technological University
    Performance
  • Accessdata Corporation
    Accessdata Corporation
    Computer Forensics
  • American Automobile Association
    American Automobile Association
    Nationally Certified Instructor Of Aaa Driver Improvement Classes

Frequently Asked Questions about Matthew Tidwell

What company does Matthew Tidwell work for?

Matthew Tidwell works for Thinkthru

What is Matthew Tidwell's role at the current company?

Matthew Tidwell's current role is Helping product teams leverage #customer education to reduce churn, grow revenues, and skyrocket customer success.πŸš€.

What is Matthew Tidwell's email address?

Matthew Tidwell's email address is ma****@****ail.com

What is Matthew Tidwell's direct phone number?

Matthew Tidwell's direct phone number is +161542*****

What schools did Matthew Tidwell attend?

Matthew Tidwell attended Tennessee Technological University, Accessdata Corporation, American Automobile Association.

What skills is Matthew Tidwell known for?

Matthew Tidwell has skills like Computer Forensics, Analysis, Training, Customer Service, Marketing, Litigation Support, Social Networking, Learning Management Systems, Sql, Process Improvement, Instructor Led Training, New Media.

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