An Operation leader with over 8 years of great experience working on Govt. Projects like NSDC Delhi (NGO) and in Customer service industry with great organizations and clients like UK/US Recruitments(Healthcare Clients), Telecom(Reliance), E-commerce client (Flipkart) and with Recruitment industry. I’ve well-rounded background in customer service, people management, feedback and motivation where my expertise lies in maintaining superior customer relationships, providing outstanding service and support to meet deliverables.Handling day to day performances of team members, providing them support for customers' queries, conducting refreshers most importantly maintaining shrinkage and productivity over the floor by making the consultants complete the login by adhering basic hygiene of organisation. Managing shrinkage, attrition, adherence and other basic KPIs.**Tools/Technologies known**I hold competencies like Training & development, motivating others, sharing the knowledge and learning new things along with technical skills like MS-office tools(word, PowerPoint, Advance excel, GoogleSheets), HTML.**Professional Skills**Analyzing business potential, implementing plans to drive better customer experience, managing service operations for achieving quality service, providing customer support by answering queries & resolving issues, Customer Service Management, Complaint Resolution. Multitasking abilities, quick and effective problem solving skills.**Tools & Technologies**MS-Office, Good Command on Excel, Reporting structures, QBR-MBR reporting, Dashboards, Presentations, etc.**Personal Skills**Creativity and problem solving skillsLeadership, management & Effective communication skills. Conflict resolution & Decision-making skills. Strong Organization Skills and ability to motivate and direct others. Time management, problem solvingPeople centric.Rest, I’m a friendly and open minded personality and can definitely give the guidance wherever required, depending upon my skills, expertise and experiences.