Mayank Vyas Email & Phone Number

Bhopal, Mp, In

Bhopal, Madhya Pradesh, India

Ahmedabad

 Perform data analysis for generating reports on periodic basis Regular and timely reporting of service levels to the client weekly, monthly and quarterly business reviews ensuring effective governance in place Ensured that project meets cost, quality and benefits via business hindrances (complaints, breaches and box movement’s) analysis and initiating controls in place Understand customer problems and provide appropriate technical solutions. Participate in meetings to resolve recurring customer issues Participating in meetings to resolve recurring customer issues Provide customer support and assistance in issue troubleshooting and resolution. Responsible for client/ customer communication over mail and calls Maintaining quality of work, maintaining deadlines for various tasks Maintaining shrinkage, attrition, preparing various MIS reports Responsible for transition of new tasks, training new or existing team members Responsible for team meetings, resolving conflicts and providing growth path Responsible for client/customer communication over mail and calls Maintaining quality of work, maintaining deadlines for various tasks Meeting SLAs, KPIs agreed with client and maintaining shrinkage, attrition Publishing WBR/QBR/MBR reports Responsible for transition of new tasks, training new or existing team members Responsible for team meetings, resolving conflicts.

Ahmedabad, Gujarat, India

 Responsible for client/customer communication over mail and calls Maintaining quality of work, maintaining deadlines for various tasks Meeting SLAs, KPIs agreed with client and maintaining shrinkage, attrition Publishing WBR/QBR/MBR reports Responsible for transition of new tasks, training new or existing team members Responsible for team meetings, resolving conflicts

Indore Area, India

 To manage day to day operations with a team of agents and meet the required service levers, quality and productivity Attrition and shrinkage management Preparing schedules of team and maintain attendance Compliance to login, logout and scheduled breaks To evaluate the calls, coach and provide feedback To deliver defined customer experience in every interaction Work with the team to resolve customers’ issues Act as a point of contact to resolve customer escalations, inquiries & complaints. To manage performance of agents and meet the required quality standards Auditing the calls on to keep a check on quality of calls and its customer experience Providing coaching and feedback on opportunities Conducting refresher training to make the team aware of different updates and opportunities on the calls

Indore, Madhya Pradesh, India

 Monitoring calls, Sharing Feedback, Giving coaching, publishing dashboards on daily and weekly basis.  Coordinating with clients and operations team managers for better performance and maintaining quality standards over calls

Indore, Madhya Pradesh, India

Bhopal, Madhya Pradesh, India

 Providing Training in English communication Preparing the Trainees for Interviews

Indore, Madhya Pradesh, India

Indore, Madhya Pradesh, India