As a Technical Support Engineer with experience in the IT industry, I have a proven track record of providing exceptional technical solutions to diverse clientele. My expertise includes troubleshooting hardware, software, network,Printer,cloud and connectivity issues. I am skilled in identifying root causes and implementing effective resolutions, as well as project management and data security. I have a collaborative approach and have successfully addressed escalation issues while also performing installations, upgrades, and configuration/administration tasks. Additionally, I have contributed to technical writing and knowledge base creation. My skills include Technical Support, Python,Excel,Management,Testing, and more. I am seeking a position as a software developer where I can utilize my skills to provide excellent support and contribute to the success of the organization.. Along the way, I also discovered a new passion: leadership and management . Recently, I am started to study Data science and Machine learning .Also I am completed some Beginner course in Data science and python and also doing professional course now Overall, I find the ability to combine the technical with leadership incredibly fulfilling, and I aim to carry my past experiences forward, ensuring I can embrace past lessons while continuing to grow.