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Naval Sharma is listed as Service Delivery Manager | IT Service Management | ITIL | Incident Management | Problem Analysis | Client Management at Hoonartek, based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Naval Sharma.
Naval Sharma previously worked as Service Delivery Manager at Hoonartek and Technical Consultant at Bnp Paribas. Naval Sharma holds Bachelor'S Degree, Computers, 68 from Guru Gobind Singh Indraprastha University.
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Specialties: Service Delivery management ITIL & Production Support and Incident & Change Management in BFSI and Telecom domain. Highly organized and motivated Service Delivery Manager with 5 years of experience in overseeing operations and troubleshooting technical issues. Demonstrated track record of ensuring customer satisfaction with timely and quality delivery of services. Experienced in developing and implementing strategies for increasing efficiency, analyzing data and identifying areas for improvement. Skilled in providing technical support and maintaining positive customer relationships. Excellent communication & interpersonal skills.
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Gurugram, Haryana, India
Developing and managing a Service Delivery Team with a focus on supporting clients through the Help Desk and ensuring effective service management requires a structured approach.1. Team Development and Management:-Team Composition: Assemble a diverse team with the required skills, including Product staff, Systems admins, Engineers, infrastructure and.
Mumbai, Maharashtra, India
Provide assistance to end users while also identifying any issues in production.Working as Windows admin production and application support.Key person responsible for the transition of the Project from US onshore to India offshore. Built an offshore Team to India location while getting the complete details and Training/mentoring the other new Team.
Pune, Maharashtra, India
Responsible for creating identities for new joiners in WTW domain with proper Service Catalog in service now ticketing tool.Responsible for DL creation in mailbox and providing access to public folders in mailbox. Managing account of the users in different domains includes Internal\WWC\WWP\Towers domain by using Active directory.Key Person to handle.
Thane, Maharashtra
Provide 24*7 support (L1-L2) for external transmissions. Troubleshoot, research and resolve issues relating to failed transmissions, encryption, and/or archival process Collaborate with Application Developers from multiple lines of business to complete FTP, SFTP, and SSH file transmission Requests.Key person to handle encryption mode of PGP, Host and.
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Naval Sharma works for Hoonartek.
Naval Sharma is listed as Service Delivery Manager | IT Service Management | ITIL | Incident Management | Problem Analysis | Client Management at Hoonartek.
Naval Sharma is based in Gurugram, Haryana, India while working with Hoonartek.
Naval Sharma has worked for Hoonartek, Bnp Paribas, Syntel, and Capgemini.
You can use AeroLeads to view verified contact signals for Naval Sharma at Hoonartek, including work email, phone, and LinkedIn data when available.
Naval Sharma holds Bachelor'S Degree, Computers, 68 from Guru Gobind Singh Indraprastha University.
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