Rachel Riley Email & Phone Number

Oliver Springs, Tn, Us

Resource Agent/Supervisor for Working Solutions

Remote

Oliver Springs, Tennessee, United States

Ensured that all required documentation was provided to the appropriate state agency.Implemented innovative curriculum programs to enhance comprehension.Established an appropriate period of time for each lesson in order to stay on task.

Oak Ridge, Tennessee, United States

Co-owned large, bustling computer repair center. Maintained staff by recruiting, selecting, orienting and training employees. Handled budget for general operations and inventory needs. Employed marketing strategies, including print and social media promotions. Assisted team with customer service duties including answering telephones, scheduling appointments, cash handling, service check-ins and pick-ups, and answering emails and chats. Assisted team with sales of service contracts and new custom built computer systems, including upselling customers on higher end components.

Knoxville, Tennessee, United States

Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Reviewed insurance policy terms to determine whether a particular insurance can be used.Checked to ensure that appropriate changes were made to resolve customers' problems.Determined charges for services requested, collected deposits or payments, or arranged for billing.Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Oak Ridge, Tennessee, United States

Greeted and registered patients for outpatient and emergency procedures. Collected accurate and thorough patient demographic data.Assisted team with answering high telephone volume. Obtained insurance information and verified eligibility and benefits.Ensured complete, accurate and timely entry of demographic information into the computer system at the time of registration.Properly identified the patient to ensure medical record numbers are not duplicated.Carefully reviewed all information entered on pre-registered accounts. Verified all information with patient at time of registration; corrected any errors identified.Identified all forms requiring patient/guarantor signature and obtained signatures.Collected insurance co-pays and payments on accounts. Assisted with new employee training as delegated by Patient Registration Manager.