A. Krisztina Juhász Email & Phone Number

Budapest, HU

Budapest, Hungary

- Acting as a Business Consultant in the improvements of ITIL v4 processes for one of Hungary's market-leading financial institutions (OTP Bank Zrt.)- Assess and analyze current processes and methodologies in areas related to the implementation of public cloud-based IT services- Align, design, and document necessary new processes- Develop scheduling and.

Budapest, Hungary

• Review and re-engineer the Change Enablement Process to an industry-standard level, based on ITIL v4 guidelines globally
• Consult on Global IT Strategy and Business Strategy Alignment with CIO, Communication Planning to support Organizational Change Initiatives within Global IT
• Collaborate with other team members to ensure consistency of service and project delivery, adherence to standard practices, and continuous improvement
• Provide continuous training and mentoring for functional teams to ensure that process guidelines are understood and followed
• Conduct workshops as required to identify, assess and address process deficiencies, ensure a common understanding of process intention and operation, and ensure organization and individual associates understand SLAs.

Budapest, Hungary

- Leading the Service Management team to achieve top performance, ensuring team cohesion and adherence to SLAs.- Maintaining end-to-end ownership of ITIL processes and ServiceNow modules.- Coordinating ServiceNow development activities and taking the lead on version updates.- Managing stakeholder relationships, ensuring effective communication and.

Budapest, Hungary

- End-to-End coordination of the Major Incidents- Incident trend and aging analysis, Problem Management coordination - IT Change Enablement operational coordination including chairing CAB meetings - Supporting the introduction of Service Level Management across the IT support teams - Communication on operational progress to all stakeholders, Escalation.

Budapest

- Elevate team member knowledge and keep them updated on current processes- Offer a comprehensive 10-working-day training program for New Joiner Service Desk Analysts- Familiarize new joiners with the ServiceNow - especially Incident, Service Request and Knowledge Management - ensuring precise adherence to quality standards.- Provide knowledge about.

Italy

- Achieved fluency in Italian and English- Engaged in community service projects.- Led and managed a team.- Conducted public presentations and strategy- Resolved conflicts and solved problems.- Adapted to new environments and cultures.- Organized events and managed schedules.- Built networks with community leaders.- Provided training and mentorship