Mike Mazzola

Mike Mazzola Email and Phone Number

Service Delivery Manager | Infrastructure Project Manager | Merchandiser
Mike Mazzola's Location
Raleigh-Durham-Chapel Hill Area, United States
Mike Mazzola's Contact Details
About Mike Mazzola

Service Delivery Manager | Infrastructure Project Manager | Account Manager | Data AnalystThank you for visiting my LinkedIn profile.I am a versatile professional with over 15 years of well-rounded experience in a combination of project and service delivery management. Adept at managing and balancing concurrent projects in a fast-paced environment across multiple business units. A passion for building and nurturing relationships with a strong focus on exceeding client, team and management expectations. A proven ability to step up to challenges, deliver high productivity and quality improvements through well-managed on-time projects.How can I help you?itsMikeMazzola@gmail.com919-272-4363QUALIFICATIONSProject Management • Service Delivery Customer Liaison • Relationship Management • Budgeting • Resource Allocation • Contract Negotiation/Acquisition/Transition • Account Management • ISO 9001 & 14001 • Compliance Auditing • SDLC (Systems Development Life Cycle) • Risk Assessment • Resource Management • Performance Evaluation • On-boarding/Off-boarding • Operational Planning • Operations Analysis • Process Engineering • Collaboration • Adaptability • Cross-Functional Team Matrix • Complex Problem Solving • Cost Management • Vendor Management • System Migrations/Integrations

Mike Mazzola's Current Company Details

Service Delivery Manager | Infrastructure Project Manager | Merchandiser
Mike Mazzola Work Experience Details
  • Crossmark
    Retail Merchandiser | Visual Merchandising
    Crossmark Apr 2016 - Feb 2017
    Raleigh-Durham, North Carolina Area
    • Execution of resets, revisions and visual merchandising with the use of planograms across major store chains such as Super Target, Super Walmart, CVS, Rite Aid, Publix, Lowes Foods and Harris Teeter.• Perform product rotation, zoning, new product cut-ins, building end caps and displays, product replenishments from stockrooms, product inventorying and auditing.
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  • Netapp
    Service Delivery | Project Manager | Data Analyst (Contracted Through Rtp Technology Corporation)
    Netapp May 2009 - Apr 2014
    Morrisville, Nc
    • Key data contributor to development of 3 new hardware and support services winning sales proposals/contracts resulting in over $25M revenue.• Planned, coordinated, staffed and deployed over 300 medium to large storage hardware and software project installations for the Bank of America account spanning over 15 U.S. major datacenters.• Recruited/assigned over 40 technical service engineers for implementation of over 150 new NetApp hardware and software systems.• Chaired daily ongoing project meetings to over 200 stakeholders, clients and project personnel.• Led over 40 professional services teams on more than 75 medium to large software application data migrations across new data storage infrastructure. • Developed performance indicator dashboard to deliver weekly/monthly project and transaction status reports (including trend data) to over 12 delivery teams and over 18 C-Level executives.• Served as single point of contact across customer and peer teams for service delivery issues, escalations and mitigation activities.
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  • Ibm
    Service Delivery | Senior Account Manager | Project Manager
    Ibm May 2004 - Apr 2009
    Rtp, Nc
    • Service Delivery and Account Management for $85M budget across 4 business units of Corporate Legal, Enterprise on Demand, Marketing and Real Estate Site Operations.• Proactively planned, tracked and managed all aspects of client financial delivery interlocks and performance to ensure client requirements and needs were met.• Managed migration of a $1.4M e-Business World Community Grid solution to new custom hosting environment which resulted in $600k savings to client.
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  • Ibm
    Account Manager
    Ibm Jun 2001 - Apr 2004
    Rtp, Nc
    • Responsible for delivery of $40M in IT Services across multiple business unit application portfolios.• Migration of over 30 out of profile resource intensive applications into standard pooled support hosted environments.• Transition lead in decommissioning of over 28 client applications resulting in 20% cost reductions necessary to meet client financial target cuts.
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  • Ibm
    Manager Of Distributed Client Support | Break/Fix | Infrastructure Project Manager
    Ibm Mar 1998 - May 2001
    Rtp, Nc
    • Managed and led 30+ person department of local and remote employees and contractors supporting multiple accounts in providing client hardware and software support for workstation rollouts including break/fix operational support.• Led 3 teams of over 30 personnel in the implementation of more than 350 new client desktop hardware and software migrations resulting in rollout of latest business productivity tools.• Administered Human Resource personnel programs, vendor relations, team and career guidance, skills gap analysis, performance evaluations, merit pay and resource workload balancing.• Re-engineered team infrastructure for role efficiencies and streamlining of internal processes resulting in an overall productivity increase of 20% from year to year.
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Mike Mazzola Skills

Project Management Vendor Management Management It Service Management Data Center Outsourcing Account Management Project Planning Strategy Leadership Business Process Enterprise Software It Service Delivery Budgets Program Management Cross Functional Team Leadership Team Leadership Infrastructure Professional Services Service Delivery Microsoft Office Sap Human Resources Crm Business Analysis Customer Service Business Process Improvement Resource Management Team Building Microsoft Excel Problem Solving

Mike Mazzola Education Details

Frequently Asked Questions about Mike Mazzola

What is Mike Mazzola's role at the current company?

Mike Mazzola's current role is Service Delivery Manager | Infrastructure Project Manager | Merchandiser.

What is Mike Mazzola's email address?

Mike Mazzola's email address is ma****@****bal.net

What is Mike Mazzola's direct phone number?

Mike Mazzola's direct phone number is +191927*****

What schools did Mike Mazzola attend?

Mike Mazzola attended Iona College, Iona College.

What skills is Mike Mazzola known for?

Mike Mazzola has skills like Project Management, Vendor Management, Management, It Service Management, Data Center, Outsourcing, Account Management, Project Planning, Strategy, Leadership, Business Process, Enterprise Software.

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