Nickolas James Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Phoenix, Arizona, United States

- Design, configure, and implement network and server infrastructure, manage client expectations, manage project resources, provide feedback, and address any issues that may arise.- Develop clear and professional documentation on implementations while handling transitional handoffs between support teams and clients. Ensure compliance with HIPAA, SOC2, NIST, and other client-specific organizational requirements as necessary.- Engage with clients to ensure deployed solutions are operating within expectations while maintaining the internal knowledge base for the organization by utilizing ITGlue for documentation and password management.- Utilize the Sophos suite of security products to monitor and secure client environments with their synchronized security solution that leverages Sophos Firewall hardware, Intercept X Advanced with MTR for endpoints and servers, and Email Gateway to protect user mailboxes.- Lead a team of approximately 4-6 technicians in day-to-day activities, training, and more.- Leverage Labtech/ConnectWise Automate to monitor and service over 3500 endpoints and servers for over 100 clients, with ConnectWise Manage to process service requests.

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona Area

Worked with existing clients to ensure deployed solutions were operating within expectations. Provided recommendations for improvements and upgrades where applicable. Maintained the Internal Knowledgebase for the organization. Monitored, maintained and services over 400 endpoints for over 70 clients. Provisioned and deployed Windows Server 2012 hosts and virtual machines, using Hyper-V or VMWare ESXi as required or warranted.

Phoenix, Arizona Area

Provided "White Glove" business to business technical support for a large telecommunications company. Utilized Cisco Broadworks, and Broadsoft M6 to manage and troubleshoot SIP voice endpoints. Performed basic monitoring of T1 through T3 circuits, POTS connections, and managed Cisco and Adtran routers and switches. Verified DHCP pools, and performed network troubleshooting using the OSI and TCP/IP models. Engaged advanced technical contacts when necessary to resolve out of scope issues. Performed peer leadership tasks as requested by management, such as coaching and training. Helped facilitate, plan and execute employee engagement activities.

Phoenix, Arizona Area

North Conway, New Hampshire

Managed all aspects of the company network to build, deploy and maintain a full Active Directory environment, with client operating systems ranging from Windows 7, 8.1, and Windows 10; as well as server operating systems including Windows Server 2008 and 2012 R2. Designed and implemented an Asterisk VoIP PBX consisting of Softphone and Cisco endpoints, utilizing existing phone infrastructure as an "in-place" conversion. Developed a custom Point of Sale solution using Visual Basic to meet company workflow requirements, including integration with the Vendini TicketAgent, and a custom Point of Sale application for concessions based in Java. Designed and maintained the company website, utilizing Wordpress for collaborative editing of website content.

North Conway, Nh

Provided supervision of Cashiers and Service Desk Associates, while performing break management. Processed cashier overrides, validated ID for restricted sales, and contacted helpdesk resources for troubleshooting point of sale equipment.

North Conway, Nh

Handled cash, credit or check transactions with customers, scanned goods into an electronic Point of Sale and collected payments, and interacted with the public. Processed money order and money transfers in accordance with federal regulations (Dodd-Frank, Anti-Money Laundering).

Center Conway, Nh

Produced email marketing materials that were delivered weekly to over 40,000 active subscribers. Managed and maintained a Magento eCommerce installation and import/export of product inventory counts from multiple systems. Proofread works being sent to print.

North Conway, Nh

Handled cash, credit or check transactions with customers, scanned goods into an electronic Point of Sale and collected payments, and interacted with the public.

Bachelor Of Science - Bs

Associate Of Science (A.S.)