Nick Sanders Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Oversee a staff of 180+ employees. Coordinate trainings on standards & objectives of service, scheduling, quarterly/yearly reviews, etc.• Monitor departmental budgets; including food and beverage control cost and labor. Directly responsible for purchasing goods for event execution while meeting department’s monthly spending budget.• Monitor Event Satisfaction Scores and implement strategies to meet quarterly/yearly goals. • Monitor recruitment sourcing methods and make recommendations to improve applicant attraction. • Interview qualified candidates for final consideration to fulfill hiring needs as assigned.• Participate in training, coaching and mentoring of newly hired team members.

Phoenix, Arizona, United States

• Served as Team Lead for the Customer Success team. Ensured team was meeting quarterly goals while also providing unmatched customer service across multiple interactive platforms. • Produced surveys and participated in weekly recap team meetings to capture customer experience, identify challenges, and provided feedback for the team to use to improve user engagement and suggest better solutions/strategies.• Directly responsible for developing customer relationships that promoted retention and loyalty. • Responsible for processing refunds based on the company’s return policy. • Review, edit & post student testimonials onto the company website - reached out to users, thanking them for writing reviews / testimonials and issuing incentives.• Weekly check-ins to oversee & respond to all app review in both Apple & Google Play stores.

Scottsdale, Arizona

• Oversaw Banquet Operations as Department Head, including the scheduling and training of all sub-department leaders in the Banquet Department and their employees.• Implemented grand opening policies & procedures which included hiring all new team members.• Lead Food & Beverage team in all aspects of recruiting, interviewing, hiring, & onboarding of new staff members.

Lincoln, Nebraska

• Planned large corporate meetings, events, galas and weddings with a variety of clients, including managing room blocks.• Created a memorable experience for events while meeting customers' needs & staying within their budget.• Directly responsible for forecasting accuracy of food, beverage and guest room revenue.• Recognized opportunities to maximize revenue and upsell meeting spaces.• Accessioned customer needs to inter-departmental units within property.

Lincoln, Nebraska

• Oversee Banquet Operations in full as Department Head, including the scheduling and training of all sub-department leaders in the Banquet Department and their employees.• Coordinate all staff training on standards and objectives of service; including meal service, front of house acumen and room set-up.• Strictly adhere to departmental budgets including food and beverage control cost and labor.• Monitor Event Satisfaction Scores and implement strategies to meet quarterly/yearly goals. • Lead the hotel’s Brilliant Hosting Committee meetings monthly, as well as remain an active member of the hotel’s “Spirit Squad.”

Lincoln, Nebraska

• Strategize and implement ways to more efficiently conduct day-to-day business. • Inspire a team of 40-50 to achieve customer service and Marriott Event Standard goals.• Collaborated with corporate team to develop new food and beverage standards – to be implemented company wide.• Standardized daily systems for reviewing Event Orders and communicating new information between the Event Operations Departments.

Lincoln, Nebraska

• Delegated tasks to employees that led to the timely and effective execution of trade shows, exhibitions, weddings, and conventions. • Lead a team of employees to execute flawless events within both Marriott and Marcus Hotel & Resorts customer service and food and beverage standards. • Motivated, trained, and evaluated a staff of 25-27 Servers, Bartenders, and Housemen. • Assisted event contacts with needs and concerns to ensure the success of their events.

Bachelor Of Arts - Ba, Sports And Recreation Management

Associate Of Arts - Aa, General Studies

Activities and Societies: Phi Theta Kappa, Show Choir, Concert Choir