Nick Sanders Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Oversee a staff of 180+ employees. Coordinate trainings on standards & objectives of service, scheduling, quarterly/yearly reviews, etc.
• Monitor departmental budgets; including food and beverage control cost and labor. Directly responsible for purchasing goods for event execution while meeting department’s monthly spending budget.
• Monitor Event Satisfaction Scores and implement strategies to meet quarterly/yearly goals.
• Monitor recruitment sourcing methods and make recommendations to improve applicant attraction.
• Interview qualified candidates for final consideration to fulfill hiring needs as assigned.
• Participate in training, coaching and mentoring of newly hired team members.

Phoenix, Arizona, United States

• Served as Team Lead for the Customer Success team. Ensured team was meeting quarterly goals while also providing unmatched customer service across multiple interactive platforms.
• Produced surveys and participated in weekly recap team meetings to capture customer experience, identify challenges, and provided feedback for the team to use to improve user engagement and suggest better.
• Directly responsible for developing customer relationships that promoted retention and loyalty.
• Responsible for processing refunds based on the company’s return policy.
• Review, edit & post student testimonials onto the company website - reached out to users, thanking them for writing reviews / testimonials and issuing incentives.
• Weekly check-ins to oversee & respond to all app review in both Apple & Google Play stores.

Scottsdale, Arizona

• Oversaw Banquet Operations as Department Head, including the scheduling and training of all sub-department leaders in the Banquet Department and their employees.
• Implemented grand opening policies & procedures which included hiring all new team members.
• Lead Food & Beverage team in all aspects of recruiting, interviewing, hiring, & onboarding of new staff members.

Lincoln, Nebraska

• Planned large corporate meetings, events, galas and weddings with a variety of clients, including managing room blocks.
• Created a memorable experience for events while meeting customers' needs & staying within their budget.
• Directly responsible for forecasting accuracy of food, beverage and guest room revenue.
• Recognized opportunities to maximize revenue and upsell meeting spaces.
• Accessioned customer needs to inter-departmental units within property.

Lincoln, Nebraska

• Oversee Banquet Operations in full as Department Head, including the scheduling and training of all sub-department leaders in the Banquet Department and their employees.
• Coordinate all staff training on standards and objectives of service; including meal service, front of house acumen and room set-up.
• Strictly adhere to departmental budgets including food and beverage control cost and labor.
• Monitor Event Satisfaction Scores and implement strategies to meet quarterly/yearly goals.
• Lead the hotel’s Brilliant Hosting Committee meetings monthly, as well as remain an active member of the hotel’s “Spirit Squad.”

Lincoln, Nebraska

• Strategize and implement ways to more efficiently conduct day-to-day business.
• Inspire a team of 40-50 to achieve customer service and Marriott Event Standard goals.
• Collaborated with corporate team to develop new food and beverage standards – to be implemented company wide.
• Standardized daily systems for reviewing Event Orders and communicating new information between the Event Operations Departments.

Lincoln, Nebraska

• Delegated tasks to employees that led to the timely and effective execution of trade shows, exhibitions, weddings, and conventions.
• Lead a team of employees to execute flawless events within both Marriott and Marcus Hotel & Resorts customer service and food and beverage standards.
• Motivated, trained, and evaluated a staff of 25-27 Servers, Bartenders, and Housemen.
• Assisted event contacts with needs and concerns to ensure the success of their events.

Bachelor Of Arts - Ba, Sports And Recreation Management

Associate Of Arts - Aa, General Studies

Activities and Societies: Phi Theta Kappa, Show Choir, Concert Choir