Parvinderjit Singh Email & Phone Number

Product Analyst > Senior Product Analyst > Product Lead > Product Manager > Senior Product Manager> Principal Product Manager- Help to support the product life cycle from strategic planning to tactical activities, including to develop and evangelize product strategy- Partner with product analysts and project managers on needs analysis, business requirements documents, business process flow diagrams- Work with development on product requirement clarifications and definitions- Served as an escalation point/decision maker regarding business rules or clarifications during development and certification cycles- Oversee development, testing and deployment to ensure product adherence to original specifications- Act as a liaison between product end user communities (internal and external users), business partners, and the technology team- Proactively manage and balance multiple stakeholders expectations regarding feature request prioritization and deployment- Communicate and provide training on new product enhancements- Support sales efforts with participation in prospective client/partner meetings as required- Develop and maintain a keen understanding of competitive products and offerings- Participate in market and industry research to keep abreast of event planning and meetings management, applying market intelligence findings into product features and enhancements- Create business requirements documentation

Prime responsibilities:• Resolving the technical issues (computer hardware and software) faced by customers in North America.• Achieving targets on a regular basis (call numbers, resolution rate and sales)• Maintaining a wonderful customer experience.• Mentoring new joiners to enhance process knowledge. Achievements:• Was the best trainee in the process training• Within 6 months of joining was appointed as one of the SME’s to mentor the change in the process • Have been awarded star of the quarter twice till date for customer experience• Have been taking the lead of the team in the absence of the team leader• Stack ranking amongst the top 20 % till date. • Got promoted to Technical Support Expert in one year • Was Awarded for Exceptional Customer Experience by Stephen Phyllis (President, CSMB, Dell)

Prime responsibilities:• To take care of the business development for the training wing of the company by generating leads, giving presentations at various colleges and universities and counseling students whenever required• Managing the whole administration of the training wing in regards to employee management, finances and other administrative initiatives.• Also gave presentations and guest lectures for career development.• To handle all the professional calls from the clients in Canada and US.Achievements:.• Generated good business for the company • Was invited to various universities to deliver presentations on career development..

M.Sc, Bioinformatics

B.Sc, Science

B.Sc Science