Pedro L. Email & Phone Number

Salford, Gb

Salford, Gb

London, Greater London, United Kingdom

Greater Manchester, England, United Kingdom

- Ensured the safety and well-being of passengers by conducting safety demonstrations, managing emergency procedures, and responding swiftly to in-flight incidents.- Delivered exceptional customer service by assisting passengers with their needs, addressing inquiries, and providing a comfortable and pleasant travel experience.- Managed cabin conditions, including meal service, cabin cleanliness, and ensuring all equipment was fully stocked and operational throughout the flight.- Collaborated with a multicultural team to maintain smooth operations, adapt to time zone challenges, and resolve issues promptly to ensure the highest level of service on long-duration flights.

Manchester, England, United Kingdom

- Ensured passenger safety and comfort by conducting pre-flight safety briefings, handling in-flight emergencies, and adhering to airline regulations.- Delivered high-quality customer service, assisting passengers with seat arrangements, addressing inquiries, and managing special requests to enhance the in-flight experience.- Assisted in the efficient operation of the cabin, including managing food and beverage service, maintaining cabin cleanliness, and ensuring all equipment was fully stocked and operational.- Worked collaboratively with the crew to manage time-sensitive tasks, maintain on-time flight schedules, and address any issues or disruptions to ensure smooth and safe operations.

London, Greater London, United Kingdom

- Managed day-to-day customer support operations, resolving complex queries and ensuring timely and efficient issue resolution for a rapidly growing customer base.- Developed and implemented processes to enhance the customer experience, including automating workflows and improving communication to boost customer satisfaction.- Supported and mentored a team of customer support agents, providing performance feedback and ensuring high service standards were consistently met whilst on shift.- Analyzed customer data and feedback to identify trends, optimize service offerings, and collaborate with product and tech teams to improve platform usability.

Greater London, England, United Kingdom

- Led the guest services team, ensuring the highest standards of customer service, resolving customer complaints, and enhancing overall guest satisfaction.- Developed and implemented strategies to improve the customer experience, including streamlined ticketing processes, staff training, and personalized guest interactions.- Managed day-to-day operations, overseeing facility cleanliness, maintenance, and ensuring a welcoming environment for guests before, during, and after screenings.- Analyzed customer feedback and operational data to identify trends, driving initiatives that improved service quality and contributed to increased customer loyalty and repeat visits.