Worked with the software development team in a pair programming environment to implement new features and security improvements on the customer billing system and front-end marketing site.

Worked with the Uptime team maintaining performance and security on ThemeForest, one of the world's largest Rails sites by traffic. Duties included bug-fixes, performance improvements, regular platform and dependency updates, responding to on-call issues, and general support. Previously worked with the Hosted team maintaining the Rails billing system acquired from Pressed in 2017.

Worked with the software and cloud engineering teams to build and maintain our staff, partner, and customer control panels used to power managed WordPress hosting services. Was responsible for maintenance and implementation of new features of our Rails applications and libraries that integrate with the hosting platform and WordPress. Worked closely with our CTO and senior software engineers to help review and interview candidates for employment. Frequently contributed to open source projects used or created by Pressed engineers.

Worked with the software engineering team to build and maintain several internally used systems for staff and customers to manage web hosting services. Was responsible for maintenance and new features implemented for our legacy billing system, Synco, and its replacement, Helix. Oversaw the successful migration of several thousand customers from WHMCS systems into Helix. Regularly assisted other engineers with on-boarding and code reviews. Was the project lead for our Website.me product and oversaw its initial development and deployment. Frequently contributed to and helped manage our open source projects on GitHub.

Led development for several key projects for ViaTalk and DotBlock (both subsidiaries of HostRocket). Was responsible for maintenance and security updates for the ViaTalk customer/staff control panel; the web application powering Ennouncement.com; the external order form used for DotBlock; and DotBlock's v1 iPhone application.

Provided L2 technical support for clients and the Technical Support team via phone and ticket. Implemented new features for the VoIP platform. Implemented several internal systems used by management to track support calls and tickets. Implemented the ViaTalk PBX from the ground up, an application responsible for handling hundreds of daily support calls for ViaTalk and its sister company HostRocket. Was responsible for bringing up new servers and maintaining health of the VoIP network, including responding to emergencies as part of the on-call team.

Provided L1 technical and billing support for clients using ViaTalk's VoIP platform via phone and ticket.