Robby Elliott Email & Phone Number

Davenport, FL, US

This multifaceted role intertwines strategic leadership and immersive client engagement. Guiding the training team with precision and foresight, I orchestrate a harmonious blend of consistency and adaptability in our educational approach. Moreover, I have the privilege of collaborating directly with our clients, crafting curated training solutions that.

In the span of the five years, my journey has been defined by the privilege of collaborating with numerous distinguished clients, tailoring bespoke solutions that transcend traditional boundaries. My portfolio showcases a symphony of endeavors, encompassing in-person instructor-led sessions, cutting-edge virtual classes, succinct micro-burst learning.

Manage of internal applications for WDP&R Tech. Responsible for training, documentation and rollout of applications for 4,000 cast members and consultants. Manage salaried leaders ensuring clear direction, objectives and inclusive goals. Creator of executive reports/presentations showing application utilization. Assist in managing multiple projects within.

Developed a Problem Management process in order to shrink the overall technical debt of an internal application. This process enabled the technical team and business partners to size and prioritize each problem. Problems were grouped and sorted into targeted releases, tracked by both technical teams and business partners with full transparency. The process.

Worked with 27 business units to gain accurate and up to date information in order to provide our cast with the best information. Manage security profiles and workflow for over 1500 users. Developed training curriculum, job aids and workshops customized to each business units specification of content. Assisted in the development of the “date based pricing”.

Manage teams of 15 to 35 cast members providing coaching, mentorship and growth opportunities. Facilitate 6-week training classes for new cast members. Responsible for new streamlined process for on-boarding cast members tracking progress through the training modules.

Manger of Tier 2 team, QA (call center quality assurance) and knowledge base web team. Implemented an internal web-site and online database was used to track QA scores for individual team members. Provide monthly call center reports based on data collection. Provide coaching focus for team members, teams and call center to provide focus on opportunities.