-Conducted analysis on the utilization of 10+ electric vehicle (EV) charging stations across Taiwan to predict peak and off-peak periods, informing a strategic plan that optimized station efficiency and placement.-Performed in-depth competitive analysis of EV brands' sales strategies, focusing on solutions to range anxiety, influencing BMW's approach to EV sales in Taiwan.-Evaluated sales performance of the BMW Online Store and competitor pricing, empowering the team to negotiate effectively with BMW Germany on a competitive pricing model.

-Designed and implemented a comprehensive lost-and-found service process across 60+ stores, enhancing service consistency and customer satisfaction throughout Taiwan-Created dynamic customer communication scripts and tailored service workflows for each product recall, ensuring a seamless process across stores and maintaining high levels of customer trust-Facilitated service audits and managed major complaints across all stores, including agency brands such as Crate & Barrel, WMF, and La-Z-Boy, improving customer experience and operational efficiency

-Operated Google Ads to increase brand awareness in the overseas market, leading to a 20% member monthly growth rate.-Launched a digital marketing campaign by inviting more than 40 Hong Kong bloggers to publish over 250 blog posts, which boosted over 5,000 daily impressions for the platform's clients.-Invited over 20 influencers to promote international brands(Uber Eats, Nike, and Agoda), which increased more than $USD500 platform revenue per month.

-Collected and summarised 20+ news sources and produced 2 aviation industry in-depth articles per week.-Reached at least 5,000 audiences with news articles written weekly; obtained more than 1,000 views on a single article.

-Drafted over 100 social media posts and 200 product descriptions for the e-commerce platform Alibaba.-Cooperated with the studio team to shoot over 20 live stream promotion videos for Nuremberg International Toy Fair.