1. Provide strategic direction and leadership for technology operations, ensuring alignment with overall technical and business objectives.2. Serve as a subject matter expert on technical solutions, providing guidance and high level support to designated key accounts and internal teams.3. Develop and nurture relationships with key clients, understanding their technical requirements and providing tailored solutions to meet their requirements.4. Act as the SPoC for key accounts, advocating for their business needs within the organization and ensuring their satisfaction with products and services.5. Lead the implementation of new technology initiatives and projects, ensuring successful delivery within scope, budget, and timeline constraints.6. Monitor key account metrics and performance indicators, providing regular updates and insights to respective stakeholders.7. Continuously evaluate and optimize processes, systems, and workflows to enhance operational efficiency, client satisfaction, and overall business performance.8. Develop strategic account plans to drive long-term customer success and satisfaction, aligning with both client objectives and company goals.9. Collaborate cross-functionally with sales, product development, and customer support teams to deliver a seamless and cohesive experience for key accounts.10. Coordinate with various external vendors and service providers to procure technology products and make better life cycle of customers.

1. Monitoring and Managing all aspects of technology operations, ensuring the smooth functioning of complete systems among the various products.2. Serve as the SPoC for premium key accounts, building and maintaining strong relationships with clients to maintain business retention.3. Cultivate and maintain strong relationships with key clients, understanding their business needs and technical requirements.4. Act as a liaison between internal technical teams and key account stakeholders, ensuring clear communication and alignment of objectives.5. Monitor and analyze system performance, identifying areas for improvement and implementing optimization strategies.6. Stay abreast of emerging technologies and industry trends, recommending relevant advancements to support business growth.7. Coordinate with various external vendors and service providers to procure technology products.8. Prepare and present reports and updates on technology operations performance to senior management.9. Communicate regularly with clients to provide updates on system enhancements, service changes, or other relevant information, ensuring transparency and alignment.10. Collaborate cross-functionally with sales, product development, and customer support teams to deliver a seamless and cohesive experience for key accounts.

1. Provide Technical Support and Assistance to customers via different channels. Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues.2. Spearheading the implementation of DLT (Distributed Ledger Technology), a blockchain based decentralized database system among all Telcos across PAN India.3. Troubleshoot and resolve technical issues related to products or services promptly and effectively.4. Collaborate with cross-functional teams to ensure smooth operations and customer satisfaction.5. Analyze customer service operations data to identify areas for improvement and implement solutions to enhance efficiency.6. Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.7. Participate in product testing and quality assurance activities to ensure the reliability and performance of solutions.8. Assist in the onboarding and training of new customer service representatives on technical support procedures and best practices.9. Stay updated on industry trends and emerging technologies to provide proactive technical support and advice to customers.10. Contribute to the development of new features or enhancements based on customer feedback and support experience.