▪ Developed a feature that uses AI (OpenAI API, AWS Comprehend) to analyze text-based customer feedback (reviews, surveys, call transcriptions) to find ways to improve customer satisfaction.▪ Automated bulk transcription of audio and video files using AWS (Transcribe, S3, EventBridge) and Cloudflare (Queues), which increased processing speed by 50x, a huge improvement from sequential transcription.▪ Collaborated with the CTO to define project requirements and design a solution for… Show more ▪ Developed a feature that uses AI (OpenAI API, AWS Comprehend) to analyze text-based customer feedback (reviews, surveys, call transcriptions) to find ways to improve customer satisfaction.▪ Automated bulk transcription of audio and video files using AWS (Transcribe, S3, EventBridge) and Cloudflare (Queues), which increased processing speed by 50x, a huge improvement from sequential transcription.▪ Collaborated with the CTO to define project requirements and design a solution for iterative delivery within specified sprints, ensuring scalability, fault tolerance, and cost-effectiveness.▪ Integrated with Stripe for subscription management, and created flexible subscription plans with feature-based quotas and customization options.▪ Created a highly interactive survey input form that dynamically shows/hides questions based on answers given, resulting in a more personalized and efficient survey experience for users. Show less

▪ Integrated Auth0 for authentication with organization support. This enabled endpoint access control based on user permissions/roles and cross-organizational user management.▪ Created three advanced and interactive dashboards for customers to visualize, filter, and export data like reviews, surveys, and call transcriptions. Used recharts for graphs and react-window for rendering large datasets.▪ Setup CI/CD pipelines using GitHub Actions for automated linting, testing, building, and… Show more ▪ Integrated Auth0 for authentication with organization support. This enabled endpoint access control based on user permissions/roles and cross-organizational user management.▪ Created three advanced and interactive dashboards for customers to visualize, filter, and export data like reviews, surveys, and call transcriptions. Used recharts for graphs and react-window for rendering large datasets.▪ Setup CI/CD pipelines using GitHub Actions for automated linting, testing, building, and deploying across various environments (dev, staging, production) for both the Backend and Frontend codebase.▪ Brokedown the project into separate modules (Cloudflare Workers) for each feature (surveys, reviews, etc).▪ Used npm workspaces to keep the modular code organized. Show less

- Improved the performance of some high-traffic pages on the Tintash website by ~20% by optimizing images, pre-loading above-the-fold content, self-hosting fonts, and pre-caching static assets using the Service Workers.- Built ~15 new marketing/promotion pages to increase lead generation and drive business growth.- Developed a WordPress marketing website for Tintash's overseas partners, with key pages like home, about, and contact us, to get more leads.- Utilized semantic HTML… Show more - Improved the performance of some high-traffic pages on the Tintash website by ~20% by optimizing images, pre-loading above-the-fold content, self-hosting fonts, and pre-caching static assets using the Service Workers.- Built ~15 new marketing/promotion pages to increase lead generation and drive business growth.- Developed a WordPress marketing website for Tintash's overseas partners, with key pages like home, about, and contact us, to get more leads.- Utilized semantic HTML elements to improve accessibility and search engine optimization.- Implemented best practices such as auto-formatting code and integrating linting tools for improved maintainability. Show less