Shivam Singh Email & Phone Number

Lucknow, Up, In

Lucknow, Up, In

Gurugram, Haryana, India

• Driving Growth & Retention• Monetisation & GMV expansion

Gurugram, Haryana, India

Pune, Maharashtra, India

• Managed a Team of 10+ members in support and migration activities at the NA, Brazil, EUROPE, ASIA.• Built a Master-Sheet aka GTS for the Team to get the prerequisite information for the tickets instantly, improving the work efficiency of the Team by 90%, which resulted into 3X ticket resolution.• Devised new features by collaborating with cross-functional and development teams to deeply understand business processes, pinpoint end-user challenges and ideate innovative solutions.• Spearheaded the entire data load activities of the project while guiding the team in documenting use cases for future reference, resulting in their self-sufficient functioning within a mere 2 months.• Designed and developed over 20 system-generated docs like Invoice or Sales Order Print of change-request using QAD’s Reporting Framework, in accordance with user stories. • Monitored QAD Site interfaces and managed JIRA tickets while offering troubleshooting support to the team and assistance to Site Controllers.• Supervised & Trained 12 new hires on various QAD ERP Modules, subsequently assigning them to specialized training based on their performance and expertise.• Contributed in writing RFPs and assisted in Project Deliverables such as WSR, MSR, FAQ Doc, KT Doc, QAD Release Notes for Clients, etc.

Varanasi, Uttar Pradesh, India

▪ Led the team to organize Ransangraam 6.0, which is the Annual Management Fest organised by Kalpavriksha ▪ Founding member of AARUNYA under the umbrella of Kalpavriksha, a Think Tank under which Students’ led initiatives are organized and tested

Guwahati, Assam, India

▪ Conducted offsite meetings with the FPO members and stakeholders in the project areas to comprehend their problems and further analyze the causes ▪ Conducted cross-functional analysis of shareholders of FPC/FPO and Market analysis of the commodities produced in their respected districts▪ Worked with the team in developing CHC & CSC intervention projects for the various FPCs/FPOs, which included facilitating new technologies, better infrastructure, modern agriculture machinery, marketing linkages, administrative skills, access to credit and finance, training programs etc ▪ Helped in the coordination of the Training of Trainers (ToT) program for a project▪ Contributed towards the development of DSR of the company’s Handloom project

Lucknow, Uttar Pradesh, India

▪ Coordinated with the Executive Management in increasing the productivity of the HR department by introducing a new Recruitment Mechanism and further contributed towards its implementation▪ Upgraded the Recruitment Model used for the evaluation process of the HR personnel

Mumbai, Maharashtra, India

Project Title: Analysis of Gold Loan Industry and Customer Perception about Loan Against Jewellery• Illustrated the Key Growth Drivers and Key Challenges faced by Gold Loan Industry in India• Conducted an Exploratory cum Descriptive type of research in order to understand the needs and behavior of customers• Analyzed social media activity of the major player of the gold loan industry and their engagement tactics on the platforms• Based on the research findings and user mapping, a GTM Strategy namely OR (Online to Rural), was developed and delivered

New Delhi, Delhi, India

During the internship, I proposed a holistic approach to conduct a ‘Digital Lift Campaign’. It consisted of an Educational Open Webinar for everyone, a free one week course, and a community where interested applicants can socialise and along with a separate promotion strategy for the webinar. Our team executed it successfully with 200+ registration in just 4 days of the campaign and over 60% of registered members turned in for the webinar.

Lucknow, Uttar Pradesh, India

• Delivered customer centric B2B consultancy services to small-scale businesses, leveraging in-depth research and analysis to comprehend market dynamics and customer requirements.• Collaborated with UX/UI designers and marketers to understand clients' business/product challenges, fostering ideation and strategic formulation to drive tangible success through effective implementation.• Implemented Penetration Pricing Strategy for certain services that triggered a demand surge, yielding a 4X increase in lead generation and cementing over 65+ deals with 15+ businesses.• Successfully deployed over 30 websites and web applications with user-friendly and intuitive interfaces spanning wide array of industries by collaborating with the engineering & designing team• Devised and implemented KPIs for clients’ businesses and products, enabling the efficient oversight of critical activities and providing management with data-driven insights to drive informed decisions.• Transformed clients' business processes to address financial challenges by assessing, planning and collaborating with stakeholders, leading to a significant reduction in operating cost.• Joined forces with a Tax & Legal Service and Manpower Outsourcing Company to provide a comprehensive support package for businesses, which improved lead conversion rates by 20%.

Lucknow, Uttar Pradesh, India

Determining the suitable job/work for the aspirants in accordance with their qualifications, work experience and other skills.Boosting the aspirant's confidence by mentoring and counselling them individually as well as collectively.

Lucknow, Uttar Pradesh, India

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor Of Science - B.Sc., Physics, Chemistry And Mathematics