• Managed and maintained a fleet of vehicle's, telematics, professional CMV Drivers and Logistic & Transportation Supervisors responsible for ensuring on time in full deliveries to Franchisee's in a high growth phase.• Spec's out and purchases large equipment (semi truck's and trailers), creates, distributes, documents and analyzes RFP's & RFQ responses and selects vendors based on the most valuable solutions at the lowest price. • Strategic planning and forecasting and risk management. • Budget management including Capex & Opex, weekly shipping budget.• Oversaw external shipping partners to distribute coffee, dry and frozen loads to Franchisee's, CPG's and inbound/outbound warehouse inventory adhering to FDA standards FTL, LTL.• Maintained documentation related to large equipment contracts & leases, maintenance logs and DOT citations, employee evaluations, vehicle accidents and employee injuries. Ensured lease agreements are being complied with.• Ensured a variety of key performance measurements, dealing with all aspects of transportation were met. • Raised the bar and watched my team exceed.• Reduced Driver Fitness Basic score 36%, reduced HOS Basic score 35%, reduced Unsafe Driving Basic score by 34%.• Provided recognition by identifying positive behaviors via variety of methods, act as a champion for team promoting safety, continuous improvement and learning.• Analyzed a vast amount of data related to Safety Scores and compliance, Fuel Efficiency, route capacity, asset dormancy, created plans to resolve issues related to overweight loads, DVIR’s, Driver Safety Scores, HOS issues, missing pre-trips and other training and compliance issue.• Implemented and worked to enact a cultural change towards safety by staying knowledgeable in regulatory compliance and industry standards, employed tools to educated employees on the laws and their rights.• Oversaw route creation, ensured successful rollouts working closely with all distribution centers.

• Managed and maintained a fleet of vehicle's, telematics, professional CMV Drivers and Logistic & Transportation Supervisors responsible for ensuring on time in full deliveries to Franchisee's in a high growth phase.• Spec's out and purchases large equipment (semi truck's and trailers), creates, distributes, documents and analyzes RFP's & RFQ responses and selects vendors based on the most valuable solutions at the lowest price. • Strategic planning and forecasting and risk management. • Budget management including Capex & Opex, weekly shipping budget.• Oversaw external shipping partners to distribute coffee, dry and frozen loads to Franchisee's, CPG's and inbound/outbound warehouse inventory adhering to FDA standards FTL, LTL.• Maintained documentation related to large equipment contracts & leases, maintenance logs and DOT citations, employee evaluations, vehicle accidents and employee injuries. Ensured lease agreements are being complied with.• Ensured a variety of key performance measurements, dealing with all aspects of transportation were met. • Raised the bar and watched my team exceed.• Reduced Driver Fitness Basic score 36%, reduced HOS Basic score 35%, reduced Unsafe Driving Basic score by 34%.• Provided recognition by identifying positive behaviors via variety of methods, act as a champion for team promoting safety, continuous improvement and learning.• Analyzed a vast amount of data related to Safety Scores and compliance, Fuel Efficiency, route capacity, asset dormancy, created plans to resolve issues related to overweight loads, DVIR’s, Driver Safety Scores, HOS issues, missing pre-trips and other training and compliance issue.• Implemented and worked to enact a cultural change towards safety by staying knowledgeable in regulatory compliance and industry standards, employed tools to educated employees on the laws and their rights.• Oversaw route creation, ensured successful rollouts working closely with all distribution centers.

Supervise and lead agreement Crew Dispatcher work force in a service oriented environment, provide necessary ongoing coaching, training, and development.Adhere to the Labor Relations interpretation of various Labor Agreements and Crew management policies regarding the working conditions and dispatching of train, engine and yard personnel to work assignments and crew callers.Meet our internal customer train demand by supplying crews on-time and acting as a key liaison between CMS, Field Operations, Timekeeping, and Dispatching Centers.Monitor and regulate TE & Y vacation eligibility requirements and schedules, personal leaves, training, employee involvement activities, illness, and all other compensated and uncompensated absences.Interact with Field management and Union representatives to meet manpower requirements for efficient train, engine yard personnel to support accurate dispatching of crews.Monitor and regulate train, engine and yard crew boards to ensure appropriate allocation of the TE & Y labor force to meet manpower requirements for efficient train operations.Make recommendations to enhance various computer systems in support of management of crews and manpower availability.Work in concert with senior members of the CMS Leadership team and other Union Pacific departments including all Operating departments, Labor Relations, Law, Human Resources and various Labor Organizations.Additional Accountabilities (May Include):Maintaining seniority rosters.Assist in monitoring and compliance with FRA Hours of Service regulations.Assist the Engineering department with various maintenance projects.Managing issues or inquires related to transportation and lodging.Fielding and resolving phone inquiries/requests.Responding to time claims.Managing the inbound and outbound clerical work flow.

Supervise and lead agreement Crew Dispatcher work force in a service oriented environment, provide necessary ongoing coaching, training, and development.Adhere to the Labor Relations interpretation of various Labor Agreements and Crew management policies regarding the working conditions and dispatching of train, engine and yard personnel to work assignments.Meet our internal customer train demand by supplying crews on-time and acting as a key liaison between CMS, Field Operations, Timekeeping, and Dispatching Centers.Monitor and regulate TE & Y vacation eligibility requirements and schedules, personal leaves, training, employee involvement activities, illness, and all other compensated and uncompensated absences.Interact with Field management and Union representatives to meet manpower requirements for efficient train, engine yard personnel to support accurate dispatching of crews.Monitor and regulate train, engine and yard crew boards to ensure appropriate allocation of the TE & Y labor force to meet manpower requirements for efficient train operations.Make recommendations to enhance various computer systems in support of management of crews and manpower availability.Work in concert with senior members of the CMS Leadership team and other Union Pacific departments including all Operating departments, Labor Relations, Law, Human Resources and various Labor Organizations.Additional Accountabilities (May Include):Maintaining seniority rosters.Assist in monitoring and compliance with FRA Hours of Service regulations.Assist the Engineering department with various maintenance projects.Managing issues or inquires related to transportation and lodging.Fielding and resolving phone inquires/requests.Responding to time claims.Managing the inbound and outbound clerical work flow.

• Responsible for the oversight of the Response Management Communication Center: reviews reports, ensures regulatory compliance and coordinates staffing needs • Developed, led, managed and sustained a project which reduced the call answer speed on General Information calls from 87 seconds to 20 seconds; exceeding the 35 second call answer speed goal• Gathers and analyzes data in relation to statistical call stats, identifies exceptions and provides management with process improvement recommendations • Provides management with bi-weekly status updates in regards to project implementation and sustainment• Developed effective Power Point Presentations and presented information to a broad audience• Provides four weeks of on the job training for new hires acting as a mentor and coach• Initiated and assisted with facilitation of The UP Way Overview for the Safety Department

• Notified and coordinated the response of personnel and resources to emergency incidents including: hazardous materials releases, derailments, train vs. pedestrian and train vs. vehicle incidents • Documented accounts of incidents to meet federal and legal standards for use in critical incident investigation and potential litigation• Maintained thorough breadth of knowledge of regulatory rules, state and federal notification requirements for critical incident response• Ensures customer satisfaction for external and internal customers at all levels of the corporation

• Responsible for the day to day operations of the processing center and staff which processed $1,750,000 in revenue• Provided feedback, developed employee goals and implemented plans to reach those goals for eight employees• Assisted marketing on a Groupon Offer resulting in over 4,000 new accounts