Ashlee Pierce Email & Phone Number

Charleston, West Virginia, United States

Maintaining HIPAA compliance and grant compliancy across two 988 programs, both National and State. Speak with consumers over the phone, text, or chat connecting with people experiencing emotional distress or mental health issues Building rapport and client engagement Assessing/mitigating risk and manage documentation while on calls, chats, or texts spanning 3 software platforms Provide available resources or information needed Identify safe, positive ways of coping and/or… Show more Maintaining HIPAA compliance and grant compliancy across two 988 programs, both National and State. Speak with consumers over the phone, text, or chat connecting with people experiencing emotional distress or mental health issues Building rapport and client engagement Assessing/mitigating risk and manage documentation while on calls, chats, or texts spanning 3 software platforms Provide available resources or information needed Identify safe, positive ways of coping and/or developing a safety plan Emergency intervention that may be neededProviding training, leadership, guidance for Crisis CounselorsConducting mandatory end-of-shift wellness debriefing sessions Remaining calm and professional while multi-tasking in a fast paced call center environment Show less

Charleston, West Virginia, United States

• An enrichment & training center for dogs of varying social aptitude.• Consultant to local and long-distance daycare, boarding and training facilities. training and behavioral management to nail trims and medication dispensation, scheduling, billing, and more.• Handles all aspects of facility, from customer experience to daily disinfecting, from dog

Beverly Hills, California, United States

Grew from Head Trainer to Manager, to Director, to Facility Director of luxury 5-star Canine Training Center in fewer than 5 years.• Led an Award winning Concierge/Customer Service team.• On boarded and developed staff, including promotions for junior, senior and managerial employees across 5 departments.• Spearheaded interdepartmental Employee Training Program for Handlers, Trainers, Groomers, Retail, and Concierge.• Launched Boarding Department, including the creation and… Show more Grew from Head Trainer to Manager, to Director, to Facility Director of luxury 5-star Canine Training Center in fewer than 5 years.• Led an Award winning Concierge/Customer Service team.• On boarded and developed staff, including promotions for junior, senior and managerial employees across 5 departments.• Spearheaded interdepartmental Employee Training Program for Handlers, Trainers, Groomers, Retail, and Concierge.• Launched Boarding Department, including the creation and implementation of software, pricing structure, social media and web content.• Decreased employee turnover by 36% and increased revenue over 500% from the first year (2013) to the fifth year (2018). Show less

Greater Los Angeles Area