Tyler Reilly Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

As a Senior Digital Workplace Engineer at Watercare, my role involves technical ownership of our Endpoint management platform (Microsoft Intune), running continuous improvement stand-ups with our team and keeping up with new features and functionality within our endpoint management platform to trial and implement. - Running Problem management and Knowledge.

Auckland, New Zealand

As a Technical Lead of End User Compute platforms, my role was to provide technical leadership and develop roadmaps for our platforms. I was also involved in project work, including the implementation of Microsoft Intune for iOS/Android management as well as Azure Virtual Desktop.- Worked with engineers and SMEs to develop roadmaps for platforms and risk.

Auckland, New Zealand

As a Security Analyst, my role was to keep my finger on the pulse regarding security trends and vulnerabilities to our platforms to provide security assurance to our client with the services we provided (End User Compute and Infrastructure). This involved work to improve the security posture and reduction of the attack surface of various platforms.

Auckland, New Zealand

As a EUC engineer, my role was to analyse and solve incidents that were unable to be resolved by our client's service desk across a broad spectrum of platforms and applications. In addition, I also worked on continuous improvement to our platforms in an agile framework.- Extensive use of ServiceNow to manage incidents and problems and raise technical.

Auckland, New Zealand

As a Network Operations Specialist, I worked within a team to manage and maintain the infrastructure that supported our managed service provider and internal corporate infrastructure.- Worked on customer onboarding tasks to install agents and configure our platforms to ingest documentation and provide remote access to client environments.- Provided support.

Auckland, New Zealand

As a Service Desk Analyst, I provided technical support within a team for over three hundred customers throughout New Zealand.- Inbound call centre role where I would receive, on average 40 calls that were logged and triaged in addition to calls logged via email.- Provided solutions to problems that included escalating and managing interaction with third.

Auckland, New Zealand

As a System Administrator, I provided onsite and remote support for a primary school in Henderson; this was a part-time role while completing my degree at Uni. - Provisioning of bulk user account creation at the start of school terms.- Optimisation of AD connect to enable sync of user objects.- Rebuilt machines and upgraded devices to Windows 10.- Upgraded.

Bachelor Of Computer Systems, Computer Networking And Security

New Zealand Certificate In Information Technology