Tyler Reilly Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

As a Senior Digital Workplace Engineer at Watercare, my role involves technical ownership of our Endpoint management platform (Microsoft Intune), running continuous improvement stand-ups with our team and keeping up with new features and functionality within our endpoint management platform to trial and implement. - Running Problem management and Knowledge management stand-ups.- Delivering a body of work to modernise our Azure Virtual Desktop environment, including Entra join… Show more As a Senior Digital Workplace Engineer at Watercare, my role involves technical ownership of our Endpoint management platform (Microsoft Intune), running continuous improvement stand-ups with our team and keeping up with new features and functionality within our endpoint management platform to trial and implement. - Running Problem management and Knowledge management stand-ups.- Delivering a body of work to modernise our Azure Virtual Desktop environment, including Entra join (AADJ), configuration management with Microsoft Intune and cost-optimisation and scaling through the implementation of Nerdio Manager for Enterprise.- Migration of custom PowerShell configuration to native Microsoft Intune configuration profiles.- Implementation and maintenance of Azure Workbook dashboards for Update compliance, auditing and device/application inventory.- Application packaging and implementation of third-party tools to automatically update applications and provide a catalogue of pre-packaged applications for ingestion in Microsoft Intune.- Fine-tuning of Microsoft Defender and operating system Security Baselines to improve security posture.- Implementation of Microsoft 365 Cloud PCs- Assisted with decommissioning our final on-premises joined machine to enable us to decommission Microsoft SCCM.- Disablement of several legacy and insecure protocols.- Group based licensing enablement of Enterprise Applications through implementation of Entra ID SSO and SCIM.- User Experience management of numerous technical migrations (Legacy authentication disablement, Business app changes and remote access platform changes). Show less

Auckland, New Zealand

As a Technical Lead of End User Compute platforms, my role was to provide technical leadership and develop roadmaps for our platforms. I was also involved in project work, including the implementation of Microsoft Intune for iOS/Android management as well as Azure Virtual Desktop.- Worked with engineers and SMEs to develop roadmaps for platforms and risk identification.- Maintained and uplifted our Security Baselines for Windows and macOS platforms.- Worked with architects and… Show more As a Technical Lead of End User Compute platforms, my role was to provide technical leadership and develop roadmaps for our platforms. I was also involved in project work, including the implementation of Microsoft Intune for iOS/Android management as well as Azure Virtual Desktop.- Worked with engineers and SMEs to develop roadmaps for platforms and risk identification.- Maintained and uplifted our Security Baselines for Windows and macOS platforms.- Worked with architects and technical teams to enable Cloud Management within our SCCM platform and provided guidance to reach cloud-only management.- Was an escalation point for our SMEs across their platforms which included Endpoint management, Device mobility, Application packaging and Virtual Desktop Infrastructure.- Worked alongside teams to implement and manage Azure Virtual Desktop and Microsoft 365 Cloud PCs. Show less

Auckland, New Zealand

As a Security Analyst, my role was to keep my finger on the pulse regarding security trends and vulnerabilities to our platforms to provide security assurance to our client with the services we provided (End User Compute and Infrastructure). This involved work to improve the security posture and reduction of the attack surface of various platforms, including Web Filtering, Operating System hardening, security reviews and addressing audit findings.- Subject Matter Expert for Web… Show more As a Security Analyst, my role was to keep my finger on the pulse regarding security trends and vulnerabilities to our platforms to provide security assurance to our client with the services we provided (End User Compute and Infrastructure). This involved work to improve the security posture and reduction of the attack surface of various platforms, including Web Filtering, Operating System hardening, security reviews and addressing audit findings.- Subject Matter Expert for Web filtering, vulnerability management and multi-factor authentication platforms.- Provided guidance and assisted with organisational-wide security changes such as Conditional Access policies and deployment of Security Baselines.- Worked on legacy protocol disablement, including such as (SMBv1, NTLMv1, LLMNR, etc.)- Performed credential reuse reviews in a Domain environment and reported on findings.- Created documentation for the platforms we supported, including as-build, troubleshooting and maintenance task documentation.- Created several PowerBI dashboards for Patch compliance and reporting purposes. Show less

Auckland, New Zealand

As a EUC engineer, my role was to analyse and solve incidents that were unable to be resolved by our client's service desk across a broad spectrum of platforms and applications. In addition, I also worked on continuous improvement to our platforms in an agile framework.- Extensive use of ServiceNow to manage incidents and problems and raise technical changes to our client's environment.- Provided technical support for endpoint management platforms, including SCCM and Jamf Pro.-… Show more As a EUC engineer, my role was to analyse and solve incidents that were unable to be resolved by our client's service desk across a broad spectrum of platforms and applications. In addition, I also worked on continuous improvement to our platforms in an agile framework.- Extensive use of ServiceNow to manage incidents and problems and raise technical changes to our client's environment.- Provided technical support for endpoint management platforms, including SCCM and Jamf Pro.- Created documentation for both internal use and our client's Service Desk.- Troubleshooting across various apps and platforms such as Windows 10, Microsoft 365 Client Apps, Exchange Online and On-Prem, Application packaging and installation issues, and Line-of-business application troubleshooting. Show less

Auckland, New Zealand

As a Network Operations Specialist, I worked within a team to manage and maintain the infrastructure that supported our managed service provider and internal corporate infrastructure.- Worked on customer onboarding tasks to install agents and configure our platforms to ingest documentation and provide remote access to client environments.- Provided support to our backup monitoring team to improve processes and roll out automated backup monitoring platforms.- Assisted with… Show more As a Network Operations Specialist, I worked within a team to manage and maintain the infrastructure that supported our managed service provider and internal corporate infrastructure.- Worked on customer onboarding tasks to install agents and configure our platforms to ingest documentation and provide remote access to client environments.- Provided support to our backup monitoring team to improve processes and roll out automated backup monitoring platforms.- Assisted with administering our private cloud service, including data center visits, rotating tape backups, upgrades to hypervisor hosts and maintenance.- Configuration of Windows Server and Active Directory domain environments, Fortigate Firewall appliances, Virtualisation platforms, and backup solutions.- Worked on an on-call roster to monitor and perform changes to our infrastructure. Show less

Auckland, New Zealand

As a Service Desk Analyst, I provided technical support within a team for over three hundred customers throughout New Zealand.- Inbound call centre role where I would receive, on average 40 calls that were logged and triaged in addition to calls logged via email.- Provided solutions to problems that included escalating and managing interaction with third parties and vendors.- Worked closely with one of our larger clients as a customer champion, which involved regular meetings… Show more As a Service Desk Analyst, I provided technical support within a team for over three hundred customers throughout New Zealand.- Inbound call centre role where I would receive, on average 40 calls that were logged and triaged in addition to calls logged via email.- Provided solutions to problems that included escalating and managing interaction with third parties and vendors.- Worked closely with one of our larger clients as a customer champion, which involved regular meetings, reviews of incident trends and re-writing documentation to solve more incidents at the SD level.- Common incidents included user provisioning in clients' Active Directory environments and LOB applications, troubleshooting application issues, password resets and VPN/VDI troubleshooting. Show less

Auckland, New Zealand

As a System Administrator, I provided onsite and remote support for a primary school in Henderson; this was a part-time role while completing my degree at Uni. - Provisioning of bulk user account creation at the start of school terms.- Optimisation of AD connect to enable sync of user objects.- Rebuilt machines and upgraded devices to Windows 10.- Upgraded and deployed Antimalware platform.- Group Policy cleanup and optimisation.- Upgraded OS on servers.-… Show more As a System Administrator, I provided onsite and remote support for a primary school in Henderson; this was a part-time role while completing my degree at Uni. - Provisioning of bulk user account creation at the start of school terms.- Optimisation of AD connect to enable sync of user objects.- Rebuilt machines and upgraded devices to Windows 10.- Upgraded and deployed Antimalware platform.- Group Policy cleanup and optimisation.- Upgraded OS on servers.- Implemented VPN solution for staff remote access. Show less

Bachelor Of Computer Systems, Computer Networking And Security

New Zealand Certificate In Information Technology