Jonathan W. Email & Phone Number

Auburn, Al, Us

At the helm of the Big3 Ball Hogs, I led a transformative fan-centric approach, positioning us as the heartbeat of the league in the arena and in the community.Engagement:In partnership with Big3, I crafted immersive fan experiences in prestigious NBA arenas. Our innovative "Pig Pen" fan section, birthed from strategic non-profit alliances, became the pulsating hub of excitement.Game Day:Beyond orchestrating tailgate activities and fan engagements like sign paintings, my role as the 'hype man' drove unmatched energy. The rhythmic beats of our 5-gallon bucket drum became emblematic, especially among youth and families.Team Dynamics:Adeptly managed a dedicated game-day squad. Together, we ensured seamless operations from setup to tear down, always maintaining fan elation.Financial Acumen:Prudent financial management led to budget surpluses in consecutive seasons.Digital Engagement:With an astute focus on digital, we skyrocketed our social media presence. We championed an open-source content strategy, enabling fans to co-create, and our follower count surged from 1k to 1864 in a single summer.Web3 & Partnerships:Secured a pivotal sponsorship from NEAR protocol. This enabled the launch of our web3 pick-em app, setting new benchmarks in fan interactivity and technologyKrause House Collaboration:Elevated Krause House from NFT holders to integral league collaborators. Our proactive approach garnered exceptional league access, refining the overall Big3 fan experience. I prioritized empathy and "ministry of presence" to garner genuine relationships with Big3 staff and players leading to increased access and experience for our fans.

Web3, Us

Empowering Fans at the Forefront:At Krause House, we've rooted our ethos in a simple, powerful principle: "The Fan Comes First". As KH seeks to change all things fandom, a huge catalyst for creating "The Internet's Home Team" is a heavy belief in the boundless potential of fan-driven content.Digital Fan Engagement:I was contracted by the "YNG Dreamerz" team within the Overtime Elite basketball league to manage their online community on Discord. This focus ushered in a vibrant community of domestic and international OTE fans, growing from zero to 500 members in a season. Harnessing fan energy, we saw a cascade of unique content ranging from podcasts to memes.Content Creation & Amplification:Understanding that content is merely the spark, I began my journey in learning the Adobe Creative Suite to design gripping visuals for platforms like Instagram and TikTok. Partnering with Karate Combat, I introduced and produced a podcast, merging MMA enthusiasts with the nuances of web3 and DAO sports.Strengthening Team Dynamics:In online community management for OTE, I helped roll out initiatives from games to fan-led activities. Such efforts not only amplified fan engagement but also earned accolades OTE, Karate Combat, and the Big3 alike.The Way Forward:To truly evolve, I believe sports entities must prioritize fans over traditional B2B confines. By placing fans at the core, a team or league can unlock richer engagement and untapped revenue avenues. At Krause House, our trajectory remains laser-focused on delivering an unparalleled fan-centric experience.

Boston, Massachusetts, Us

New York, Ny, Us

- Managed end-to-end customer lifecycle for a book of SMB accounts, including implementation, onboarding, training, adoption, and renewal.- Approached client relationships holistically with an emphasis on customer objectives and determined where ChartHop fit in to help achieve goals.- Authored and monitored the creation of support guide documents and hosted training sessions corresponding with implementation audits.- Served as lead project manager for a client experience team responsible for overhauling internal training collateral.

- Streamlined and maintained a monthly testing suite for an OCR based software product. - Served as liaison between claims analyst clients and front/backend development team to maintain customer satisfaction. - Facilitated user correspondences and maintained a SLA of two minutes or less with direct support chat - Monitored document server processes via Amazon Cloud Watch and reported any delays or latency - Worked alongside developers to construct an automated software testing suite via Protractor - Familiar with ICD-10 codes, DRG reimbursement claims, and EMR systems with EPIC integration - Authored and updated customer facing support guide articles - Sufficient knowledge of Google Developer tools for Quality Assurance and UX testing.

Redmond, Washington, Us

- Act as liaison for non-profit customers to ensure they maximize usage of donated products - Respond in a timely manner to management, C-level, and IT inbound service requests. - Assist in conducting online training of productivity processes and best-practices for overseas on-boarding and organization - Work alongside Microsoft software partners to build, prioritize, and manage an effective pipeline.

Sandy Springs, Georgia, Us

- Served as a liaison of catering for local businesses and established and maintained new customers via in-person marketing - Responsible for efficiently routing deliveries and serving drivers/bikers to maximize business and speed. - Audited daily opening/closing procedures for completeness and 100% integrity. - Assisted in the filing of daily paperwork, produce/supply ordering, and handling bank deposits.

- Effectively collaborated and built relationships with channel partners, field sales representatives, and executives. Built long-lasting partnerships with other team members and management to improve systems and processes - Drafted and utilized predictive data to retain pre-existent customers in the service cycle - Prepared weekly forecasting reports documenting renewal and expiration dates of customers’ subscriptions.

o Provided learning opportunities to an inclusion class of 16+ children aged 3-5. o Responsible for teaching curriculum and social skills o Established and assessed developmental goals of each child o Functioned as a positive member of a collaborative team

• Director of Operations, Human Resources Assistant (2014); Program Director (2012-13)o Responsible for overall successful operation of 6-week program o Traveled the southeast interviewing potential staff memberso Trained and supervised all counselorso Facilitated a daily schedule for staff of 75 and some 2,000 campers o Planned and facilitated curriculum and program contento Liaison with familieso Successfully promoted a unified staff environment

Assistant Youth Leader for ages 13-18o Responsible for planning weekly programso Generated Power Point/Keynote presentations for weekly eventso Organized and lead musical entertainmento Provided group leadership and one-to-one mentoring of studentso Served as liaison with parents and organization leadershipo Coordinated and co-lead multi-state trips for large groups (60+)o Administrative responsibilities