Jonathan W. Email & Phone Number

Auburn, AL, US

At the helm of the Big3 Ball Hogs, I led a transformative fan-centric approach, positioning us as the heartbeat of the league in the arena and in the community.Engagement:In partnership with Big3, I crafted immersive fan experiences in prestigious NBA arenas. Our innovative "Pig Pen" fan section, birthed from strategic non-profit alliances, became the.

Web3, US

Empowering Fans at the Forefront:At Krause House, we've rooted our ethos in a simple, powerful principle: "The Fan Comes First". As KH seeks to change all things fandom, a huge catalyst for creating "The Internet's Home Team" is a heavy belief in the boundless potential of fan-driven content.Digital Fan Engagement:I was contracted by the "YNG Dreamerz".

Boston, Massachusetts, US

New York, NY, US

- Managed end-to-end customer lifecycle for a book of SMB accounts, including implementation, onboarding, training, adoption, and renewal.- Approached client relationships holistically with an emphasis on customer objectives and determined where ChartHop fit in to help achieve goals.- Authored and monitored the creation of support guide documents and.

- Streamlined and maintained a monthly testing suite for an OCR based software product. - Served as liaison between claims analyst clients and front/backend development team to maintain customer satisfaction. - Facilitated user correspondences and maintained a SLA of two minutes or less with direct support chat - Monitored document server processes via.

Redmond, Washington, US

- Act as liaison for non-profit customers to ensure they maximize usage of donated products - Respond in a timely manner to management, C-level, and IT inbound service requests. - Assist in conducting online training of productivity processes and best-practices for overseas on-boarding and organization - Work alongside Microsoft software partners to build.

Sandy Springs, Georgia, US

- Served as a liaison of catering for local businesses and established and maintained new customers via in-person marketing - Responsible for efficiently routing deliveries and serving drivers/bikers to maximize business and speed. - Audited daily opening/closing procedures for completeness and 100% integrity. - Assisted in the filing of daily paperwork.

- Effectively collaborated and built relationships with channel partners, field sales representatives, and executives. Built long-lasting partnerships with other team members and management to improve systems and processes - Drafted and utilized predictive data to retain pre-existent customers in the service cycle - Prepared weekly forecasting reports.

o Provided learning opportunities to an inclusion class of 16+ children aged 3-5. o Responsible for teaching curriculum and social skills o Established and assessed developmental goals of each child o Functioned as a positive member of a collaborative team

• Director of Operations, Human Resources Assistant (2014); Program Director (2012-13)o Responsible for overall successful operation of 6-week program o Traveled the southeast interviewing potential staff memberso.

Assistant Youth Leader for ages 13-18o Responsible for planning weekly programso Generated Power Point/Keynote presentations for weekly eventso Organized and lead musical entertainmento Provided group leadership and one-to-one mentoring of studentso Served as liaison with parents and organization leadershipo Coordinated and co-lead multi-state trips for.