As Co-founder and CEO of IT Service Professionals, Anthony oversees business strategy and sales for the company as well as executing processes and procedures. Anthony has a proven record in sales, marketing and project management. Anthony has an AAS degree in Computer Information Systems, and has acquired several certifications over the years in the IT Industry. He has worked in various roles of his field including Computer Programmer, Computer Technician, Cable Technician, IT Manager of USC… Show more As Co-founder and CEO of IT Service Professionals, Anthony oversees business strategy and sales for the company as well as executing processes and procedures. Anthony has a proven record in sales, marketing and project management. Anthony has an AAS degree in Computer Information Systems, and has acquired several certifications over the years in the IT Industry. He has worked in various roles of his field including Computer Programmer, Computer Technician, Cable Technician, IT Manager of USC University Hospital, and presently, he is the Project Manager for the number one leading POS Company. Show less

USC Keck Hospital, Los Angeles, CA March 2010-Janury 2013I.T. Desktop ManagerManaging a team of IT specialists for a privately funded research and teaching hospital.Key Achievements• Supervise a team of desktop support specialists as well as oversee operational support services, processes, service level agreements, standards and measurements• Participate in strategic and tactical department planning, oversee implementations, modifications, new policies, and… Show more USC Keck Hospital, Los Angeles, CA March 2010-Janury 2013I.T. Desktop ManagerManaging a team of IT specialists for a privately funded research and teaching hospital.Key Achievements• Supervise a team of desktop support specialists as well as oversee operational support services, processes, service level agreements, standards and measurements• Participate in strategic and tactical department planning, oversee implementations, modifications, new policies, and procedures• Adhere to department expense and capital budget• Supervise activities of staff (i.e. participate in interviews, train, coach, praise, reward, motivate, and recommend disciplinary actions as necessary)• Facilitate development of appropriate services and service level agreements with service provider organizations, internal and external• Customer relationship management• Identify client support requirements for new services, tools and processes to manage and improve customer satisfaction• Implement support standards, policies, and procedures• Provide regular status updates and communications of issues• Ensure consistency of design across project guidelines• Effectively communicate and manage desktop support projects to IS management, project sponsors, and other stakeholders • Identify and escalate issues and conflicts within and between stakeholders to manager• Hire and supervise internal and contract support technicians• Maintain personal competence and professional development Show less

E-Brands, LLC, Orlando, FL April 2008-March 2010Director of ITDirecting IT operations for a $50 million food and beverage company. Sole provider for 13 upscale dining restaurants nationwide. Managing technical and daily accounting centers. Act as liaison between restaurant units, VP, Corporate Office, and vendors.Key Achievements• Worked with external auditors to provide supporting documentation and information for 2008 and 2009 software audit that saved… Show more E-Brands, LLC, Orlando, FL April 2008-March 2010Director of ITDirecting IT operations for a $50 million food and beverage company. Sole provider for 13 upscale dining restaurants nationwide. Managing technical and daily accounting centers. Act as liaison between restaurant units, VP, Corporate Office, and vendors.Key Achievements• Worked with external auditors to provide supporting documentation and information for 2008 and 2009 software audit that saved theCompany over $100,00• Successful implementation of VOIP telecommunications integrating central location to all existing locations of interest with annual savings of $75,000• Spearheaded completion of major migration to bring systems up to date using LogMeIn IT© Pro Software System saving company $60,000 in shipping costs• Independently developed and implemented point of sales depot service eliminating POS contracts saving the company over $500,000 annually• Analyzed and implemented required Walt Disney World POS systems, Montra® to be used in third party operations• Assisted payroll procedures to merge from existing ADP©, to a more advanced system, Co-Advantage©, with savings to the company of $250,000• Implemented software to restaurants that tracked, trended, and defined budgets, guest counts and sales for all areas• Provided technical training for all new upper management and executive positions. Show less