Vy Hoang Email & Phone Number

Manage business relationships to prioritize backlog for API/Integration and non-SAP development team within Procurement IT.

Integrate data and systems by developing APIs to support the Procurement business.

Supported the Revenue and Tax and Royalty modules of SAP PRA (Production Revenue Accounting) for the Upstream Controllers business.

Houston, Texas

• Acquired extensive knowledge on Agile and worked at the program level alongside supervisors and key members to help successfully transform the Financial Applications organization of 200 people into Agile teams.• Researched and proposed possible Key Performance Indicators for organization to measure success of Agile teams.• Developed a widget in 4 weeks to be piloted with 4 teams to gain insight on team members’ thoughts and emotions and how they relate to team productivity.• Applied User Centered Design practices to understand customer needs and used an iterative approach to identify problems. • Designed a work management tool and created the template to be recycled across the organization to increase transparency and efficiency within teams.• Formed proposals based on data analysis to reduce the number of technical issues by 50% for the organization.

Houston, Texas Area

• Currently under training to assist incoming students with their transition into college during orientation.• Working alongside a team of 47 other team leaders and 12 director and professional staff members to provide a memorable and valuable orientation experience for the newcomers.• Taking up roles in orientation skits to entertain and show students the traditions and culture at the university.• Hoping to increase enrollment rates by providing the students a positive first experience at the university.

Houston, Texas Area

• Coordinated with 2 other hostesses to assign seating arrangements for customers and group events.• Provided customer service by answering phone calls, making reservations, checking for table availability, and organizing tables for an average of 300 customers every night.• Assumed role as Dining Room Coordinator by carrying out their supervising duties to maintain a well-coordinated system.• Ensured a clean and safe environment for customers and team members.