IT Support Engineer for Gas Field. technical support on radio Communication and IT services.

Network Support:o Administration of Crowdstrike an endpoint-point security solution o IP Telephony: Avayao VPN technologies: IP Sec site-to-site and global vpn client over Fortigateo L1 and L2 technical support to helpdesk team and end-users on network and VPNo Documentation: network diagram and labelling, IP plan, credentials, scenario description, configuration backup and restoration, access reset guide.System Support:o IT Helpdesk: responsible for 24/7 L1/2/3 IT support to onsite and remote users in- person/telephonic/remote to lessen the operational losses.o Application Support: L1 support to corporate web-application. Training on new features.o Hardware Upgradation: upgraded to win 10 with RAM and SSD for existing core-i5/i7 system.

• Network Support:o IP Telephony: Alcatelo VPN technologies: IP Sec site-to-site and global vpn client o L1 and L2 technical support to helpdesk team and end-users on network and VPNo Documentation: network diagram and labelling, IP plan, credentials, scenario description, configuration backup and restoration, access reset guide.• System Support:o IT Helpdesk: responsible for 24/7 L1/2/3 IT support to onsite users in-person/telephonic/remotely to lessen the operational losses.o Application Support: L1 support to corporate web-application. Training on new features.o Hardware Upgradation: suggested upgradation of endpoints to windows 10 with RAM and SSD for existing core-i5/i7 systems

Projects: Network Revamp for servers: new IP addressing with restricted trafficking, performed the reconfiguration of firewall zone, VLAN, firewall virtual interfaces, access rules, VMware virtual switch, DNS, protocol on servers and workstation.Intrusion Prevention: execution of TrendMicro tipping-point and endpoint security solutionQueue management system: infrastructure solution

a) Projects: IS Security Policy, Laptop Policy, And Corporate Wifi Network Usage Policy. Extensive activity to Track down the unauthorized Wifi user.b) Working in capacity of Team Lead to provide 24/7 L1/2/3 support to onsite users to avoid production loss.c) Remote support to five distant sites.d) 100% compliance to FHSE guidelines while performing and supervising repairing/deployment activities.e) Server Management: AD, FS and AV.f) Vendor Coordination in Survey, Demonstration, Deployment, Integration and Maintenance of Production and Security systems.g) Inventory procurement, performance testing , maintenance and phase-out management.

a) Projects : Single SSID wifi infrastructure, Cisco VoIP, Cisco/Polycom Video Conference.b) User Accounts Management for Pakistan and Bangladesh Region : Email ( office365) , ServiceDesk ( Helpdesk Application ) , Active Directory, Securisync ( cloud drive service) and Intranet Portals. c) Administration and Management of the servers for Domain Controller, Antivirus, HelpDesk and WSUS.d) Technical user support on Applications and Solutions.e) Vendor Coordination in Survey, Demonstration, Deployment, Integration and Maintainance of Production and Security systems.f) Inventory procurement, performace testing , maintenance and pahse-out management.

a) Administration and Management of the servers for Email, Internet, Domain Controller, ERP Database and Application, Access Control System and Video Survillance.b) Administration and Management of Routers and Access Point for regulating the packet flow using Access Control List.c) Technical user support on Equipments and Applications.d) Vendor Coordination in Survey, Demonstration, Deployment, Integration and Maintainance of Production and Security systems.e) Inventory procurement, performace testing , maintenance and pahse-out management.f) Procedures and Activities Documentation for the ISO Audit and Financial Audit.

During Jul’ 09 till Jan ‘11, held following responsibilities :a) L1 to L3 on-Site and Remote Support on Desktop, MIS, Internet and WAN applications in Domain-based multi-platform environment of 250 nodes distributed in 20 VLANs.b) Installation, Updating, Upgradation, Configuration, Customization, Backup-&-Recovery of System-&-Application software in addition to Hardware.c) LAN installation, troubleshooting, rebuilding, extension and expansion of Ethernet and WLAN infrastructure.d) Video Conferencing Setup, Configuration, Operation, Monitoring and Close Up for up to ten concurrent Far-Sites using Polycom VPX7000 with RIS 1000 controller.e) Real-time monitoring, Late-processing by scenario snapping , Documentation, Analysis and Reporting of complaints and events.

During May’ 08 till July’ 09; held following responsibilities :a) Enterprise-level real-time online Trading Application’s Support, Operations and Diagnostics.b) Remote Assistance to 35+ branches with over 300 users using MSN Messenger, NetMeeting, LAN/WAN Messenger, Email and Phone-Call.c) LAN management with MS ISA 2000.d) Back Office Application and Database Operations.