- Provided high level of customer and technical support to the organization.-Document all relevant end user information, including name, department, contact information, and nature of problem or issue.- Prioritize and schedule problems via a ticketing software. Escalate problems as required to the appropriately experienced technician.- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken.- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.- Identify and learn appropriate software and hardware used and supported by the organization.- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.- Manage and coordinate video conference room upgrades, including managing construction of boardrooms, installing new technologies and ensuring the project stays within the allocated budget and timelines.

- Provide development expertise and services to clients including consultation and in-depth site analysis. - Research and analyze the business and site audience, providing a coherent site structure with usability recommendations for improvement. - Implementation of web analytic tools to track visitor data. - Create wireframes and prototypes ensuring optimal user experience through effective site navigation, tools, and layout of content. - Manage a team of freelancers, delegating development and design tasks, and reviewing deliverables ensuring project goals and client expectations are being met.- Responsible for managing all aspects of the development cycle, from planning and strategy to testing and completion.

- Deployed/replaced network servers and their respective applications (Windows Server, MYSQL, etc.) for Metafore’s clients. - Reviewed previous projects to enhance future streamlined operations, and faster access to critical information. - Responsible for the training and professional support of new staff to ensure successful productivity. - Performed diagnostics and troubleshooting for various Metafore’s client accounts (Promethean, Cara Foods, and Cooperators Ins). - Verified the devices or replacement parts required were available in inventory or ordered. - Responded to calls from the national and the regional call management center, as well as escalated tickets from tier 1 staff. - Documented resolutions in detail, and provided overall assistance in daily administration.

- Provided support for Faculty in the classroom for web tools that enhanced the learning environment.- Assisted students to access Seneca College resources, and maintained network accounts.- Physically inspected the tech labs every night to ensure it is ready for the next business day.- Repaired hardware such as computers, photocopiers, printers etc., and updated firmware.- Provided training for various applications used by Seneca College programs (MS Office, Photoshop, etc.).- Articulated technical terminology for students and faculty to understand while resolving their technical difficulties.

- Identified customers’ needs and budget, and recommending appropriate products and systems. - Awarded for top sales in November 2011, and Employee of the Month December 2011.- Worked in a team environment, shared knowledge and innovative solutions