• Train new employees in “Steps of Service”, building of cocktails, and ensuring total guest satisfaction.• Use sales skills to help upsell additional food and drinks. • Maintain the highest level of customer service for all guests during peak service times. • Assist in scheduling and organization of private events.• Assess, anticipate, and meet all guests’ needs simultaneously.• Communicate product knowledge to facilitate guest decision-making.• Demonstrate excellent attention to detail in all bar and kitchen orders.

As an Office Manager at Shoecraft Burton, I was responsible for scheduling, coordinating, and confirming court dates, appointments, and meetings; I also arranged for the filing of court documents as well as created and managed client database files.My duties required that I understand the basics of a number of court documents, such as summons and subpoenas, and arranged for travel accordingly. I also developed and maintained a comprehensive billing system.

• Developed and implemented comprehensive marketing strategies, tailored to each client• Acted as the project manager and coordinator for various clients, ensuring the timely deployment of strategies and tactics and that project stayed on budget• Leveraged various avenues of media and social networks to strengthen relationships with existing clients and increase number of impressions on potential clients• Assembled and organized client activity reports