Ricardo De La Cruz Email & Phone Number

Santiago De Los Caballeros, Santiago, Dominican Republic

- Supervise connectivity metrics and client security using BrightGauge for proactive monitoring.- Deploy and manage physical and virtual firewalls (FortiGate, Sonicwall, Cisco Firepower, Cisco Meraki MX).- Implement and maintain firewall policies, ensuring compliance with security standards.- Enable and manage VPNs, Network IPS, and other firewall services.- Collaborate in resolving connectivity issues between multiple data centers across different states, providing escalation assistance when necessary.- Manage firewall configurations and updates, enhancing network security.- Lead projects for designing and implementing LAN, WAN, and WLAN networks.- Develop dial plans for IP telephone systems, IVRs, DIDs, and IP trunks.- Implement "ThreadLocker" Zero-Trust technologies, endpoint management, and virtual, cloud, or hybrid environments.- Work with multiple teams to address customer requirements and ensure satisfaction.

Dominican Republic

Designed continuous improvement strategies for the entire IT infrastructure; Led digital transformation projects for various departments.- Ensured compliance with IT policies and procedures.- Prepared annual budgets based on the institution's medium and long-term needs.- Led public and private projects with direct impact on the surrounding industrial park areas.

Dominican Republic

- Proposed and implemented improvements in technological infrastructure; server upgrades, communication networks, perimeter firewalls, external plant, and maintenance in communication architecture and servers to proactively address future needs.- Led projects for fiber optic expansion and normalization, PTP, and PTMP wireless links.- Created and enhanced technical documentation of existing infrastructure designs.- Conducted technical evaluation of technological improvement proposals offered by vendors.

Dominican Republic

- Provided assistance to clients for new needs in VoIP, data networks, and perimeter security.- Participated in designs, diagnostics, and assessments of existing and new data networks.- Provisioned virtual machines and configured high availability of virtual machines in VMware ESXI and vCenter architecture.- Proactively managed network monitoring systems to effectively diagnose and resolve complex issues.

Grado En Ingeniería, Ingeniería De Telecomunicaciones

Bachiller Técnico En Informática, Information Technology