Itunu Abe Email & Phone Number

Lagos, Nigeria

• CourseworkI utilized my career break to upskill in data analysis, expanding my expertise and readiness for new challenges. Completed certification programs in Google Data Analytics, Python for Everybody - University of.
• Layoff Analytics, an Exploratory study of Company Downsizing (2020-2023): Uncovers patterns and trends in layoffs across industries and companies globally, using PostgreSQL and Tableau, highlighting the most impacted.
• Customer Pain Points, a data analysis of Complaints & Call Behavior: Combined datasets and leveraged business intelligence capabilities of Tableau to analyze and visualize customer complaint and call data from 3.
• Profiling Data Professional, Survey insights and trends: This analysis aims to reveal trends, challenges, and growth opportunities from survey responses of data professionals using Power Query and Power BI tools..

Lagos, Lagos, Nigeria

Operational Effectiveness.* Collaborated with the Head of Operations on all projects, and day-to-day operations, and take leadership of the team in her absence. * Acted as the official liaison between customers and the bank's management, I am responsible for the upper-level escalation of issues to the appropriate department for adequate resolution. *.

Lagos, Lagos, Nigeria

Operational Effectiveness.* Directly responsible for end-to-end management of the customer service desk, ensuring consistent achievement of all key performance indicators and delivering exceptional customer service to millions of Unity Bank customers.* Acted as a primary contact person to both retail and corporate customers to ensure their needs are.

Lagos, Nigeria

Executed customer service in account transactions such as cash management, deposits, withdrawals and settlement of cheques while ensuring 100% attention to detail and accuracy.Achieved higher retention rate with new and existing customers of the bank via excellence and commitment to service.

Lagos, Nigeria

Worked collaboratively with a cross-functional team to analyze the client's business goal, focusing on delivering a change project with quality metrics to increase operational efficiency by deploying process improvement principles across departments.Meet with key business users to ask "smart" questions and collect data on "as-is" business processes.

Lagos, Lagos, Nigeria

Configure and install PCs, network printing devices, peripherals and software, including physical equipment attached to the network and maintain all documentation.Diagnose hardware and software faults (desktops, laptops, printers) and implement known solutions.Maintained Laptop System and Access card allocation databases of users using MS Access and.