Led the development of a Learning Management System (LMS), managing both project and business analysis tasks. Delivered the LMS project under budget by 10%, contributing to a 15% increase in client satisfaction.Managed detailed project plans, defining scope, objectives, and deliverables. Achieved on-time and within-budget delivery of project milestones.Engaged with stakeholders across all levels, fostering effective communication and collaboration. Improved project delivery timelines by 20% through enhanced stakeholder engagement and rigorous project planning.Created and managed Agile user stories, facilitated daily stand-ups, retrospectives, and sprint planning, leading to the successful and timely delivery of all project phases.

Performed comprehensive business and financial requirements gathering and analysis, documenting current and future state processes. Ensured solutions met client objectives and turned financial insights into growth strategies, resulting in a 10% improvement in client profitability.Conducted in-depth financial analysis to identify growth opportunities, driving strategic decisions that led to a 15% increase in client profitability.Facilitated workshops with senior stakeholders to capture detailed requirements, translating them into functional and non-functional specifications, which significantly contributed to project success.Supported the creation and execution of a User Acceptance Testing (UAT) strategy, ensuring seamless operations during testing phases and achieving a 100% defect resolution rate.Conducted impact analyses to assess and mitigate stakeholder resistance, ensuring successful business transformation and readiness for change.

Utilized Power BI for advanced data visualization and reporting, creating dynamic and interactive reports that allowed stakeholders to gain deeper insights into key metrics. This contributed to a 10% increase in data-driven decision-making.Collaborated with cross-functional teams using Agile methodologies to gather and document business requirements, resulting in a 13% reduction in project development time and a 16% decrease in post-implementation issues. This process was facilitated through Confluence, where detailed project documentation and user stories were created and shared with the team.Streamlined existing business processes, reducing operational costs by 9% and increasing productivity by 14%. Agile principles such as Kanban and Scrum were used to optimise workflow processes.I have actively collaborated with cross-functional teams, diligently addressing their insights, concerns, and perspectives. This proactive engagement ensures that stakeholder feedback is not only acknowledged but also thoughtfully integrated into our analytical processes and decision-making strategies. Through this collaborative approach, we have cultivated robust relationships with stakeholders, resulting in enhanced project outcomes and alignment with organizational objectives.

Identified and cultivated strategic partnerships for Zilla’s software solutions, establishing connections with potential merchants to drive business growth.Spearheaded the development of an enhanced system, resulting in a 6% reduction in merchant complaints through proactive follow-up and continuous improvement initiatives.Developed and delivered impactful presentations, showcasing high-level functional product demonstrations to both new and existing clients, fostering engagement and understanding of Zilla's offerings.Collaborated closely with marketing managers and the onboarding team to target high-value merchants, aligning efforts to maximize business opportunities and revenue generation.Ensured meticulous documentation of raised issues, demonstrating a proactive problem-solving approach, and utilized JIRA for tracking and highlighting progress to stakeholders.Successfully managed the merchant referral program, resulting in a substantial increase in both merchant and customer base within a span of 6 months, contributing to overall business expansion and success.