▪ Interface with vendor support teams and various business units ▪ Prioritize, complete, and oversee projects within budgetary and scheduling guidelines ▪ Provide Internal analysis and support to ensure proper escalation during outages or periods of degraded system performance ▪ Provide level III (advanced) support ▪ 15+ years of experience in Network Operations managing secure, high availability network equipment and systems. ▪ 15+ years in a large network environment ▪ 15+ years network team leadership role ▪ Perform configuration, setup and troubleshooting of network servers and components in Hyper V. ▪ Administer, monitor, and manage network servers, printers, and devices ▪ Manage user administration and security on network servers and devices ▪ Setup, maintain and deploy computer systems across the organization ▪ Maintain data backups of all critical data ▪ Maintain and supported SQL servers for ERP▪ Complete understanding of IP-based networks for the purpose of implementation, operational support, monitoring and troubleshooting in a Cisco and Ubiquiti environments ▪ Strong understanding of Network Security and IT Security as a whole ▪ Ability to accurately document procedures, configurations, trouble descriptions and problem resolution ▪ Troubleshoot and resolve network and systems issues, along with Helpdesk Operations ▪ Microsoft Office 365/Azure setup and Administration ▪ Implemented AppRiver for email security ▪ Install and configure networking hardware and software. ▪ Install and configured CAD machines with Autodesk Inventor and Solidworks ▪ Install and maintain CAD drawings vault server using Solidworks and Adept.  ▪ Log helpdesk requests and create reports. ▪ Implemented Ninja, SplashTop and Teamviewer remote solutions for providing support to our customers and their equipment. ▪ Assist users via telephone/remote, F2F and solve computer-related problems. ▪ Maintain inventory databases using JIRA, KACE and Ninja.

Oversee network and servers Monitors logs, alerts, dashboards and emails all day and respond accordingly.Monitoring tools include Splunk, JIRA, Jenkins, Mongo, Pisces, eBiz and CMIS.Analyze IIS and Windows logs to collect information about server events, server performance and user activity. Troubleshoot and resolving issues initiated by alerts from logs, email and dashboards.Join CMD calls as they arise and provide updates to the team and respond accordingly.Use of Verizon ticketing system (JIRA) to issue and respond to tickets and issues as they arise.Join CMR calls daily and discuss maintenance, upgrades and support options for FiO’s mobile app and STB’s.Assisted developers with load tests of servers for new software releases.Create turnover notes and post them on wiki to go over with the night shift crew and vise versa.Troubleshoot and resolving issues initiated by clients: i.e. engineers, system administrators and application specialists by phone, email or IM.Supported over 300 servers that cover FiOs mobile app and STB user base in Hydra Ops group.Coordinated decommissioning of servers in different data centers as well as off-site locations.Maintenance of several windows networks, including but not limited to AD, user/computer accounts and windows domains. Group and user policy administration and support within Windows 2008 and 2012.Installation and administration of Windows Server 2008 and 2012.Network Infrastructure and Directory Services (Active Directory) Administration of a windows environment. Installation and maintenance of VM’s including Windows Server 2008/2012 Implement and administered security of various windows networks. Documented new procedures and updates on company wiki.Experience with Microsoft Office, Sametime and Cisco Jabber IM chat.

Oversee network and servers Ensuring data is backed up on a regular basis Overseeing computer security (PCI) and anti-virus updates and related tasksCarrying out computer / network maintenance tasks Providing internal IT desktop support First port of call and initial troubleshooting of IT problems and resolving if possible Documenting all IT problems and resolutions Liaising with external support company Overseeing file management on centralized resource (e.g. server) or on individual workstations Inducting new staff on IT systems Keeping inventory of hardware, software and maintenance records Licensing compliance assurance for all software. Conducts and coordinates training activities; Researches, writes, and creates new training materials; Evaluates and updates training materials as needed.Active Directory account creation for new users on network, computers and train for all applications.FTP / SFTP account creation and support for new clientsBlackberry/iPhone/Andriod Support & Administration: configuration, hardware and software support.Creating and maintaining Word templates for users.Creating and maintaining images for all computers.Printer maintenanceCreate, purchase and issue Domains, DNS and Certificates and records for web group. Supporting and maintaining client applications.Supporting and maintaining Vodavi phones.Manage licenses and contracts for 'mission critical' equipment including SAN, Firewall, Cisco switches, GoDaddy website, and Intermedia and Office 365 email.Experience with @task, Sales Force and Redmine for getting paper work, tasks and projects completed

AD Provisioning Maintenance of AD users and computersMaintenance of Novell users and computers Provide support for Baycare applications including Netview, Kronos, Cerner, Imprivata, PACS, SDE and ImageCast.  Grant/Prohibit access to users (AD, Novell or any other Application they may need) through the Rightfax que.  Provided tech support information over the phone Assisted customer with any other issues they may have with Becon, AD or their computers.

DIGI is the Verizon standard for remote console connectivity. Configuring & activating DIGI server & portsMaintenance of digi servers and network Infrastructure. Troubleshoot and resolving issues initiated by clients: i.e. engineers, system administrators and application specialists by phone, email or IM. Supported over 200 digi servers that support over 3,000 user clients attach to access server consolesCoordinated the deployment of UNIX, Linux and Windows servers, such as SUN, IBM, and HP serversCoordinated the network needs, installation of all power, network LAN drops, fiber drops, digi console access, and HVAC on all new and redeploy servers in the assigned data centers.Interact with the project management, application teams, USS system engineers, and facilities to coordinated projects that are assigned to me.Coordinated decommissioning of servers in different data centers as well as off-site locations. Maintenance of several windows networks, including but not limited to AD, user/computer accounts and windows domains. Group and user policy administration and support within Windows 2000 and 2003.Installation and administration of Exchange Server 2000 and 2003.Network Infrastructure and Directory Services (Active Directory) Administration of a windows environment. Clustering and provisioning in a Microsoft environment. Write and maintain VB and batch scripts Installation and maintain of Intel boxes including Windows Server 2000/2003, Microsoft System Management Server (SMS), VMware ESX, Microsoft Virtual Server and Novell Netware servers. Installation and maintain of Unix/Linux boxes with include but not limit to Solaris, Red Hat and SUSE Servers. Implement and administered security of various windows networks. Experience with Lotus Notes and Lotus Notes database’sHandle the hardware EOL (End of Life) responsibility dates for the VIPS UNIX, Linux and Windows servers.Assist clients with VPN and remote connections.

Provided tech support information over the phone Home Networking Installation and Repair.  Repaired customer and company products  Computer diagnosed and repair Installation of computer components Install and configure networking components.  Computer trouble shooting and optimization Blackberry trouble shooting and support.