• Review of processing techniques and methods used and applied in the manufacture, fabrication and evaluation of PCB Assemblies • Compiles and evaluates test data to determine appropriate limits and variables for process or material specifications. IPC. Solder Reflow Temperature Profiling.• Write standard operating procedures (SOP) as necessary • Coordinate with PCB Design Engineers to conduct processes, equipments, methods and process evaluations, and prototyping experimental runs on multi-layered PCB prior to release.* CAD/CAM PCB DFM Evaluations per ISO Standards.* Microsoft Server OS Management + PC Desktop Support + LAN/WAN Router Firewall Gateway Configurations and Active Directory Deployments of Users and PC's across Domain/Workgroup Environments.

*Technical Helpdesk Advisor for lower tier technical support engineers.*Troubleshoot and Analyze network related issues within DSL WAN affecting reginal clients.*Gather technical date to determine network offline issues are single customer or region-wide outage. *Follow-up with Network Operation Centers / Server Admins and de-escalate cases back to lower tier support engineers. * Wrote Knowledgebase Technical Solutions ,Articles, and Troubleshooting Flows for internal Technical Support Engineers.

- Resolved PC Hardware and Software complications via Phone, E-mail, and Web Services For the Roxio Easy Media Creator Suites.- User education and product familiarity Support and Customer Satisfaction Surveys.

- Manage a team of Technical Sup. Engr and maintain call-stats to min. resolution time.- Resolve advanced network issues and escalate to appropriate server admins.- Management On Duty for the entire @Home network during weekend hours.