Itzel Castillo Email and Phone Number
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Itzel Castillo personal email
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Hi,My name is Itzel. I am a product management professional with 3+ years of experience, including UX research, product documentation writing, project management, and supporting cloud product development within the American Express digital product team. Leveraged academic training and storytelling skills from 5 industry projects during undergraduate and master’s program to inform product managers on user experience. Passionate about supporting users and applying research insights to enhance digital products. I have experience in financial services, healthcare, manufacturing, construction management, and shipping and logistics services industries.
American Express
View- Website:
- americanexpress.com
- Employees:
- 69113
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Sr. Associate - Enterprise Cloud Digital Product ManagementAmerican Express Nov 2023 - PresentPhoenix, Arizona, United States- Weekly analyzed data and designed Excel status reports of 15+ Engineering teams’ progress of app migration to new PaaS platform. Informed directors and senior leadership on the progress and blockers impeding migration results in order to meet 75% app migration goal. - Conducted weekly cadence with security team to track the progress of GPC service certification and ensure services are done in product priority mindset to support goal of GCP GA on PaaS platform. - Acted as interim Product Communication Technical Writer, successfully coordinating with product managers, lead engineers, and directors to draft, approve, and distribute product updates, ensuring customers were timely informed of developments through email, internal documentation, and Slack channels.
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Associate - Cloud Engineering Digital Product ManagerAmerican Express Aug 2021 - Nov 2023Phoenix, Arizona, United States- Strategized, collected, and analyzed 20+ users feedback per quarter to communicate insights about user’s thought of the PaaS platform. These user feedback interviews allowed product mangers to make informed product prioritization based on user’s pain point and desired product experience. - Collaborated with product managers and engineers to produce and design 30+ product presentations (product introduction, industry research, road maps), which enabled senior leadership to understand the current state of the product and future strategy to strengthen resilience of the product. - Facilitated an internal cloud symposium by collaborating with directors, engineers, and product managers to coordinate 6 enterprise cloud learning sessions across multiple time zones. The symposium empowered attendees to learn the future direction of enterprise cloud, gain feedback from product customers, and promote colleague connection. - Creation and review of product’s disaster recovery plan with the assistance of product managers and engineers.- Collaboration with partner teams to conduct PI planning for cloud infrastructure products.- Collaborating with 6 product managers and scrum leaders to consolidate product accomplishmentsand provide a summary for Sr. leadership to review
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Customer Product Delivery InternEme Associates, Inc. Jan 2021 - May 2021Monroeville, Pennsylvania, United States• Formulated strategy to create an inventory and order tracking system which will adapt to the increase in production of wind generator rotor retrofit kits• Utilized SQL to design a dashboard within Deltek Ajera, an ERP system, for management to create actionable insight to proactively manage customer orders, track inventory levels, and improve client satisfaction -
Analyst Intern - Payment NetworkAmerican Express Jul 2020 - Aug 2020Phoenix, Arizona, United States• Articulated NeMo network value by determining "Why" the NeMo network brings value to issuers or acquires• Delivered effective portrayal of NeMo network by communicating a message to allow partners to understand the key values • Created an engaging and informational platform• Enabled effective knowledge transfer by consolidating current platform content, providing a list of key product owners information, and creating a technical editing guide
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Engineering Ambassador -Industrial Engineering Rep, Department Tour CoordinatorCalifornia Polytechnic State University-San Luis Obispo Jan 2017 - Jun 2019San Luis Obispo, California Area• Serve as IE representative for club to increase awareness of majors to current and prospective students• Evaluate, organize, and assign tours according to student schedules • Enhanced interpersonal and public speaking skills by facilitating campus tours to parents and prospective students -
Customer Experience And Financial Analytics Intern - Business OptimizationRadiology Associates Jun 2018 - Aug 2018Templeton,Ca• Consolidated and presented CX feedback in an easily understandable and actionable manner by designing and building CX survey (Google Forms) and dashboard (Google Sheets) which reduced time spent on CX analysis by 50% allowing leaders to focus on making data driven decision.• Developed Microsoft Access tool to allow finance department to create a BOM for each type of patient exam and analyze current spending based on completed exams to reduce operating cost• Presented final findings to managerial personnel to inform personnel of steps taken and functionality of tools then improved upon tools based on feedback -
Industrial Engineer InternUps Jun 2017 - Sep 2017Oakland,Ca• Developed building and facility 10 year plan by looking at capacity model to determine belt run time and automotive requirements• Evaluated 54 distributions facilities from Nevada and California • Prioritized each facility based upon the capacity model and automotive requirements• Analyzed current operation plan to determine opportunities for improvement of the process for driver over rides of the DIAD• Analyzed current rail routes from Richmond to Illinois to determine wine weather report for rail and ground travel• Networked with company executives and attended department meetings -
Regional Team LeaderGalileo Learning Jun 2016 - Aug 2016East Bay• Demonstrated multitasking and leadership skills • Regulated safety in each campus and managed the parent relationship • Adapted to different campuses locations to lead groups of 20 adolescents in innovation and team building activities -
Student Orientation LeaderLos Medanos College May 2015 - Jul 2015Pittsburg, Ca• Enhanced public speaking skills by facilitating campus tours to parents and incoming students• Demonstrated excellent organizational and team work skills by assisting with coordination of open house
Itzel Castillo Education Details
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Industrial And Systems Engineering -
Industrial Engineering
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Engineering
Frequently Asked Questions about Itzel Castillo
What company does Itzel Castillo work for?
Itzel Castillo works for American Express
What is Itzel Castillo's role at the current company?
Itzel Castillo's current role is Sr. Associate - Enterprise Cloud - Digital Product Management.
What is Itzel Castillo's email address?
Itzel Castillo's email address is i.****@****exp.com
What is Itzel Castillo's direct phone number?
Itzel Castillo's direct phone number is +192578*****
What schools did Itzel Castillo attend?
Itzel Castillo attended San Jose State University, California Polytechnic State University-San Luis Obispo, Los Medanos College.
Who are Itzel Castillo's colleagues?
Itzel Castillo's colleagues are Daksha Verma, Christina Garcia, Jacky Ng, Praveen Agarwal, Mansi Gupta, Naimah Amin, Pravin Bakal.
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Itzel Olivos Castillo
Houston, Tx -
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1kraftheinzcompany.com
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