Itzel Dominguez-Ramirez Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New Jersey, United States

Greater New York City Area

Greater New York City Area

Sole person in charge of conducting all in-person training sessions for a company of 30 locations in New York, New Jersey, and Washington D.C. Training sessions included an initial onboarding training, a secondary training with a hands-on portion, and a multitude of supplementary sessions for all existing team members from Barista to District Leaders.Create and maintain a positive environment conducive to learning so that all team members could feel at ease about acknowledging areas that needed some more focused attention.Adapt information into different formats, including short videos and animated gifs, in order to make sure different learning styles were accommodated. Create and maintain, both physical and digital resources, in order to help District Leaders, Store Leaders, and baristas with any questions pertaining to coffee knowledge, best practices, company standards, and recipes.Actively expand upon one’s own knowledge and stay up to date with industry standards. new trends and innovations within the coffee world.

Greater New York City Area

Focused on reaching daily/weekly/monthly sales goals through exceptional customer service and becoming familiar with nearby businesses.Provided on-location training for all team members that was not limited to improving guest experiences at different stations, drink creation, health/safety standards, company standards, and product knowledge. Maintain a well-stocked inventory through consistent ordering practices. Handles all financial aspects of store management including, but not limited to creating weekly budgets for labor and cogs, payroll, tips, daily deposits, and balancing multiple registers.

Greater New York City Area

Assisted with managing store orders to ensure a consistent workflow.Managed high priority duties including bank deposits, training of current and new employees, and making store hit sales goals on a regular basis.Maintained a high level of customer service through customer interactions and providing service that exceeds expectations. Self-driven to learn more and participate in outside training and events in the NYC coffee community.