Itzel Reyes Email and Phone Number

Activities: Direct and continuous communication with stakeholders, data team and developers to collect business and technical needs, scheduling and coordination of meetings to identify and prioritize problems and opportunities, definition of the product backlog (creation of epics and user stories), adjustment and division of stories in the different sprints (product versioning), supervision and advice to the development and data team to meet the expectations of the software, presentation of the product to stakeholders, monitoring of products launched in previous sprints.Achievements: Implementation of Oracle NetSuite ERP, implementation of an internal ticket system through Jira Service Management, homologation of concepts and formulas between areas for different reports, production output of the organization's platform with visibility of reports for commercial use.

Activities: Information gathering, project administration in the IT department using agile methodologies (SCRUM), constant communication with the different departments to make improvements to their processes, generation of manuals and technical documentation.Achievements: Implementation of SCRUM as a methodology for project management, implementation of an internal ticket system through NetSuite and automation of operational processes.

Activities: Information gathering, documentation and diagramming of processes, monitoring and updating of the status of projects, constant communication with the Customer Service Center and with the Digital Agency, support in planning campaigns.Achievements: Diagramming and improvement of the processes of the area and creation of guidelines for the improvement of customer service through social networks, mail, or call.