Itzel Juarez Email & Phone Number

Houston, Texas, United States

-Restructured and refined the problem solve area that allowed a 20% reduction in the amount of damage packages backlog for the warehouse -Supported and launched the first Amazon Robotics in Texas along with management team to achieve 300K daily packages during the first month of launching increasing over 52% in production -Implemented a more efficient process to capture more than 95% of daily packages on their critical pull time for completion on a timely manner-Managed a team of 6 process assistants by assigning responsibilities, observing performance, and providing feedback to deliver an efficient sort - Coach, manage, and develop a team of 50 to 200 Amazon associates in a fast-paced production warehouse environment to streamline the achievement of business needs.-Create, manage, and support recognition programs-Support all safety programs and OSHA compliance to ensure a safe work environment for all associates-Ensure procedures are followed for building security and product loss prevention-Implements new procedures to maximize efficiency and lower operational costs for the sortation facility.-Partner with the management team to establish and maintain quality control standards-Develop performance goals and targets to achieve customer demand and ensure accuracy and quality

Houston, Texas, United States

- Ensure successful area performance through tracking and reporting metrics- Independently assess all aspects of associate work performance- Maintain a full understanding of workflow and daily production goals- Ensure work areas remain clean and are properly equipped- Identify and address safety hazards within the work area, and participate in safety initiatives- Coach associates on ways to work safely at all times- Ensure all job injuries are reported timely in accordance with established policies and procedures

-Solved inquiries about different locations and services at sports events and games-Collaborated with a team of 17 people to work as guest services on events with 500+ sports fans

Houston, Texas Area

-Examine trays to ensure that they had the right food for each table.-Assist with preparing and serving food and beverage.-Explain how various menu items are prepared, describing ingredients, and cooking methods.-Collect payment from customers.-Take the orders and attended any customer’s needs.-Hosted customers.-Handled customer complaints.- Used communication skills with the staff in back and front of the restaurant.-Had a good interaction with customers.

Houston, Texas Area

-Operate telephone switchboard to answer, screen, or forward calls, or scheduling appointments.-Perform duties such as taking care of the front desk and keep it as organized and clean as possible.-Hear and resolved complaints from students.-Provide information about the school, such as location of departments or offices, employees within the college, or services provided.-Help and assist international students.

Bachelor Of Business Administration In Supply Chain Management - Bba

Activities and Societies: Hispanic Business Student Association, Sourcing and Procurement Organization

Associate Of Arts - Aa, Business Administration And Management, General, 4.0

Activities and Societies: Phi Theta Kappa Honor College Alumni student at Lonestar College- University Park In the process of getting.

English Language Certificate, Esl Student, B

Activities and Societies: ESL The English Language Institute at the University of Houston-Downtown provides quality English language.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management